At RideNow Powersports, our success depends on providing the best customer service in the industry! We are a leader in the powersports retail industry, offering a wide range of products and services to our customers. We are currently seeking a highly motivated and experienced Assistant Service Manager to join our team.
Responsibilities:
Assist in managing the service department and ensure the success of all processes and operations
Supervise and train service department staff to provide exceptional customer service and maintain high standards of quality
Monitor and track the performance of the service department, including productivity, customer satisfaction, and profitability
Maintain a strong focus on service upsells and exceed sales goals
Handle customer inquiries and concerns in a professional and timely manner
Ensure all service repairs are completed within the designated time frame and meet safety standards
Coordinate with other departments to ensure smooth operations and overall customer satisfaction
Stay updated on industry trends, technologies, and best practices in the powersports service field
Requirements
Minimum of 3 years of experience in a service department, preferably in the powersports industry
Strong leadership and management skills, with the ability to motivate and inspire a team
Excellent customer service and communication skills
Proficient in using service management software and other computer applications
Detail-oriented and highly organized, with the ability to multitask and prioritize work
Strong problem-solving and decision-making abilities
Knowledge of powersports vehicles, parts, and accessories is a plus
High school diploma or equivalent
Valid driver's license and motorcycle endorsement
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
Life and disability insurance
Generous Vacation/PTO Plan
Employee discounts
Dedicated leadership team who supports and cares for employees
The opportunity for growth and a solid long-term career...we promote from within!!
Competitive Pay - Generous base plus commission pay plan allowing you to make a great living!
Awesome company events...we work hard but play harder!
And more..
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
IND02
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at RideNow Powersports by 2x