Assistant Property Manager - Field Operations

We are seeking an experienced and dedicated Residential Assistant Property Manager - Field Operator, with a strong focus on tenant retention and satisfaction. As a key member of our property management team, you will be responsible for maintaining positive relationships with our residents, addressing their needs and concerns, and ensuring high tenant satisfaction levels. Your exceptional communication, problem-solving, and organizational skills will be vital in promoting long-term tenant retention and maximizing occupancy rates.

Duties and Responsibilities:

Field Tasks

• Vacant/ For Rent Properties
• Place “For Lease” signage and lockbox with keys at property
• Ensure vacant on-market homes are clean and functioning. Checked every 10-15 days
• Perform basic cleaning skills (e.g., sweeping, wiping down counters, picking up trash) as needed
• Perform basic maintenance skills (e.g., changing smoke detector batteries, light bulbs, filters, winterization) as needed
• Verify utilities are connected and appropriate trash/recycle receptacles are present
• Ensure keys and lockboxes are present and the sign is in the yard
• Ensure the exterior of the house is clean and ready for move-in
• Prepare homes for move-in by identifying issues, removing signage, removing lockbox, bringing keys to the office or to the tenant
• Conduct property tours for available properties, accurately describing rental rates and amenities
• Occupied Properties
• Conduct biannual inspections of occupied units to identify and address maintenance and repair needs, ensuring a safe and comfortable living environment for tenants. This includes:
• Scheduling inspections with residents in advance
• Performing a thorough inspection of the interior and exterior of the home
• Checking for any safety hazards, such as malfunctioning smoke detectors or carbon monoxide alarms
• Inspecting for signs of water damage, mold, or pest infestations
• Ensuring that the property is being maintained in accordance with the lease agreement
• Documenting any damages or needed repairs and submitting work orders as necessary
• Discussing findings with residents and providing guidance on maintenance responsibilities
• Post TenantNotices and communicate status with photos to team members
• Conduct the field aspect of tenant move-out, performing inspections, assessing damages, and processing security deposit refunds or deductions as necessary with the property manager
• Walk/drive the properties consistently to monitor curb appeal, property damage, observe possible property improvements, and place work orders and violations as needed
  

Education:

High school diploma or GED

Knowledge and Experience:

• 1+ years experience working in property management or real estate preferred
• Strong customer service skills
• Knowledge of Fair Housing Laws
  
  

Skills and Abilities:

• Comfortable with technology (Rent Manager, Yardi, or Appfolio knowledge a plus)
• Basic maintenance and repair skills preferred
• Ability to communicate effectively
• Excellent time management skills
• Excellent written communication skills
• Attention to Detail
• Confidentiality
• Reliable transportation - Valid driver’s license, insurance and clean driving record required
  
  

Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Salary and Benefits:

$39,000 - $46,000

Paid Time Off, Health, Dental, + Vision, 401K and 401K Match, Paid Holidays

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