Assistant Operations Manager

Position Title: Assistant Operations Manager

Location: Norcross, GA (on-site)

FLSA Status: Exempt

Mission: To be a trusted partner who drives better business results for our healthcare customers. Together we grow.

Position Summary:

The Assistant Operations Manager (AOM) oversees the daily operations and administrative tasks of their assigned accounts in a collaborative team environment. They act as client advocates and are the main point of contact for the day-to-day activities of their assigned accounts. Their primary responsibility is to work with operational team members to proactively service and grow the relationships of multiple accounts while managing medical device inventory throughout the order fulfillment process. They ensure customer needs are addressed in a professional and timely manner. The AOM works closely with the Quality Team to ensure all NCRs, CAPAs, and other processes are followed per the QMS. To succeed in this position, candidates should have exceptional oral and written communication skills, be proficient in Microsoft Office, have problem-solving abilities, and possess strong leadership qualities. They should also be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Scope of Role Responsibilities:

• Manage customer service, logistics, receiving, and order fulfillment for assigned accounts to meet case order needs and ensure consistent daily operations.
• Manage daily financial transactions, end-of-month closing, audits, and year-end reports.
• Act as the primary point of contact for all assigned accounts regarding their operational activities, assisting in troubleshooting and problem-solving any concerns and determining the urgency and priority of customer requests.
• Track inventory movements and monitor the shelf life of sterile products.
• Maintain a clean, well-organized area in the warehouse that is compliant with OSHA and FDA regulations for all assigned products.
• Process all work in accordance with relevant working practices and GMLx Standard Operating Procedures.
• Perform or assist with other duties and projects as needed and as assigned.
• As customer volume spikes or team members are absent, the Assistant Operations Manager will perform daily order fulfillment and operational functions.
• AOM will be responsible for training and developing new and existing team members during onboarding.
• Coordinate all aspects of the finished goods supply chain for assigned accounts, including receiving, shipping, inventory management, cycle counting, billing/invoicing, and quality management.

Critical Experience & Skills:

Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. A Master’s Degree or MBA in a relevant field will be a plus.

• Candidate with strong experience and background in life science and/or medical device/logistics industry (or related field). 3PL/4PL experience will be an added advantage.
• Familiar with ISO certification knowledge (particularly ISO 13485:2016)
• 3-5 years of experience in a supervisory role
• Experience working in a fast-paced, rapidly growing environment.
• Highly developed interpersonal, analytical, and communication (written and oral) skills are essential to success in this position.

Able to work varying hours as needed (shifts may extend beyond normal working hours depending on order volume)

Physical Demands

This is an in-person role.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, and crouch. The employee is regularly required to sit, climb, balance, lift, and/or move up to 50 pounds. The employee is regularly required to access and physically navigate the warehouse facility.

Competencies:

Proactivity/Initiative – Desire to excel in the role, taking ownership of the decision-making process, proactively accomplishing tasks, solving potential issues, and constantly identifying ways for improvement.

Accuracy/Quality – Committed to excellence, attentive to detail, and continuously seeks improvements. Monitors quality levels, identifies root causes of quality problems, and takes ownership to resolve them.

Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts to meet changing needs. Effectively copes with rapid change. Comfortably handles risk and uncertainty and is not easily rattled.

Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Integrity/Ethics – Deals with others straightforwardly and honestly, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

Organization—Manages multiple, simultaneous activities, tasks, and projects. Organizes resources to accomplish tasks efficiently and effectively, prioritizes multiple activities, and capitalizes on all available resources.

Sense of Urgency –Pursues everything with drive and often goes “above and beyond” to complete the task at hand.

Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.