We are seeking an Assistant Operations Manager to become an integral part of our Crossroads Courier team! You will coordinate and oversee the St. Louis Ground Business Unit's daily operations. #ZR
Pay:
$65,000/year
Biweekly
General Responsibilities:
Plan and execute the staff and driver schedule on a daily, weekly, monthly basis
Select, onboard, and follow up with drivers' routes
Meet/exceed KPI's for cost control, growth, courier and staff performance
Assess Operations team and provide plans to address training needs
Route tracking
Maintain route detail documentation
Responsive to driver issues within 1 business day
Responsive to customer issues
Participate in weekend on call management rotation
Specific Responsibilities:
Quarterly one on one meetings with the Operations team and others as assigned
Assist with annual performance reviews for Operations team and others as assigned
Maintain job descriptions for Operations team
Prepare agenda for weekly Operations Meeting
Ensure Operations team is completing all assigned duties
Complete weekly administrative settlement items
Contribute to new business implementation
Help manage special projects
Oversee everyday schedule coverage
Oversee shift change and provide feedback to improve inter-shift communication
Participate in recurring conference calls with high profile customers
Complete daily manager checklist
Requirements
Qualifications:
At least 2 years of management experience
Strong analytical skills
Ability to communicate effectively with all people (line-staff to CEO)
Capacity to make decisions in a high stress environment
Ability to prioritize competing demands and adjust as the day unfolds
Proficiency with Word, Excel, PowerPoint
Available to be on call afterhours and weekends
May be needed to work 2nd shift and weekends
Bachelor's degree preferred
Benefits
Benefits & Incentives:
Competitive Salary
Health Insurance
Paid vacation & holidays
401K Package
Company reimbursed cell phone
Company provided laptop
Mileage Reimbursement
Tuition Assistance
Short- & long-term disability
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.
Company Description
Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.
Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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