Assistant Manager, Lending Front Line Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Lending Front Line Manager!

Job Title: Assistant Manager, Lending Front Line Manager

Location: Madison, WI (On-Site)

Type of Hire: Full-time employment (Permanent)

JOB DESCRIPTION

In this role, as Assistant Manager you will manage a Lending team. The Lending leader is responsible for all ending activities associated with ticket cases related to a variety of operational tasks.

Responsibilities

• Creates new strategies to improve the lending process.
• Responsible for supporting agents who are diligently following and complying with all.
• regulatory and internally set requirements and timelines.
• Responsible for KPI and Quality targets, schedule adherence, hiring, training and attrition.
• Ensures the staff is meeting production goals, complying with company standards, and perform the essential functions of their position.
• Creates team progress reports showing results of the team’s efforts and present them to the internal customer during weekly meetings.
• Management responsibilities include but are not limited to overseeing the following tasks:
• Perform lending operational daily tasks:
• Including but not limited to: Collateral, Servicing, Consumer Reporting and Escrow.
• Manage workflow queues in ticketing system.
• Complete work within regulatory timelines.
• Follow standard operating procedures to complete tasks with high accuracy and timeliness and ensuring SOP accuracy.
• Communicate professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Work effectively as a team player to deliver an exceptional customer experience.
• Complete regulatory training as required.
• Other related duties as assigned.
• Ensure your team meets and exceeds KPIs while pro-actively serving customers.
• Understands end to end process and collaborates with colleagues across departments.
• Coaching & mentoring team.
• Ability to handle complaints and customer concerns.

Qualifications we seek in you!

• Minimum Qualifications / Skills
• High school diploma or GED required; college experience preferred.
• Experience in Supervisory and relevant banking/financial services experience.
• Analytical and strong problem-solving skills.
• Self-motivated, tenacious, curious, and committed to performance excellence.
• Flexible scheduling with ability to work overtime hours as needed.
• Ability to maintain high levels of confidentiality and data security standards.
• Ability to handle multiple tasks with minimal supervision.
• Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint
• Good analytical/business reporting experience

Preferred Qualifications/ Skills

• Preferred experience working in a Lending environment
• Excellent communication skills – Verbal & Written

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.