Assistant Manager

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant Manager.

The Assistant Manager is responsible for executing the strategy that allows the location to meet or exceed revenue, profitability, employee satisfaction and customer experience objectives. The Assistant Manager is an essential part of the leadership team, impacting employee and client experience every day. Essential Duties and Responsibilities include but are not limited to...

• Brand Standards
• Possess superior customer service skills to mediate all situations with a calm, helpful demeanor
• Identify and troubleshoot areas|policies that may pose a negative employee experience
• Take initiative on client survey, be the contact for scores that need to be investigated, and troubleshoot any issues that may affect client experiences; address on-site client issues in real time
• Be the contact of any in-store marketing initiatives, including promotions, collateral, and communication with staff
  
  

• Daily Operations
• Assist with retail ordering, create purchase orders, receive products, perform monthly counts and merchandise all retail
• Introduce new retail items and lines to staff; train as necessary. Monitor retail transactions and employee allocation to ensure accuracy
• Have a comprehensive understanding of our operating system and the ability to troubleshoot issues
• Monitor all reports, check for accuracy, resolve issues that affect closing numbers
• Ensure location supply lists are turned in to the Procurement Department on time
• Maintain the milk + honey brand facility standards; assist Manager with maintenance and improvement coordination
  
  

• Employee Relations
• Be available on a limited on-call basis for protocol and system questions, including, but not limited to, the rotating employee emergency line
• Be available to work the Concierge desk, including but not limited to Concierge breaks
• Set an example by being flexible and punctual in your schedule
• Manage the interview process for staff positions and determine staffing metrics; schedule training and monitor progress for new hires
• Manage all departments; enter and edit new and existing employee schedules, adjust time clocks, monitor schedules and overtime
• Create and track monthly contests for all departments, coordinate and attend all department-specific meetings
  

Submit an application through www.milkandhoneyspa.com/careers. If you are chosen to move forward, one of our Talent Acquisition Business Partners will invite you to the next stage of the hiring process.

milk + honey offers the following benefits:

• Competitive compensation plan
• Affordable Health, Dental and Vision plans after 30 days of employment (FT)
• Paid Time Off upon hire (FT+)
• Matching 401k plan (PT/ FT/FT+)
• Company paid Basic Life/AD&D
• Internal growth + mobility
• DEI initiatives
• Hyper-clean environment and products free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training opportunities
• Continued education fund
• No back bar costs
• Most supplies + equipment provided
• Gold’s Gym Discount
• Return-to-Work bonus for new parents following Maternity Leave
• Paid volunteer time off opportunities
  
  

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Qualifications And Experience

• High school diploma or GED
• Availability on an on-call basis for protocol and system questions from staff
• Demonstrated ability to multitask in a high-pressure environment
  
  

Special Considerations

• Must be able to sustain reasonable physical activity for the duration of a scheduled shift
• Must be able to hear so as to effectively understand customers needs
• Must be able to lift up to 25lbs