Assistant General Manager

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant General Manager at our Downtown location!

The Assistant General Manager is responsible for executing the strategy that allows the location to meet or exceed revenue, profitability, employee satisfaction and customer experience objectives. The Assistant General Manager is an essential part of the leadership team, impacting employee and client experience every day. Essential Duties and Responsibilities include but are not limited to...

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members
• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
• Manage assigned departments; enter and edit new and existing employee schedules, adjust time clocks, monitor schedules and overtime
• Conduct performance management conversations including ongoing development plans, write ups or terminations, as directed by General Manager
  
  

Client Experience

• Ensure a great client experience by routinely checking in on client interactions
• Resolve client escalations with a sense of urgency, aim to resolve before a client leaves the location
• Uphold a high level of excellence through impeccable Brand Standards, assist General Manager with maintenance and improvement coordination
  
  

Daily Operations

• Assist with retail ordering, create purchase orders, receive products, perform monthly counts and merchandise retail
• Have a comprehensive understanding of our operating system and the ability to troubleshoot issues
• Take initiative to help create new processes
• Assist in calculating and updating business goals
  
  

Submit an application through www.milkandhoneyspa.com/careers. If you are chosen to move forward, one of our Talent Acquisition Business Partners will invite you to the next stage of the hiring process.

milk + honey offers the following benefits:

• Competitive compensation plan
• Affordable Health, Dental and Vision plans after 30 days of employment (FT)
• Paid Time Off upon hire (FT+)
• Matching 401k plan (PT/ FT/FT+)
• Company paid Basic Life/AD&D
• Internal growth + mobility
• DEI initiatives
• Hyper-clean environment and products free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training opportunities
• Continued education fund
• No back bar costs
• Most supplies + equipment provided
• Gold’s Gym Discount
• Return-to-Work bonus for new parents following Maternity Leave
• Paid volunteer time off opportunities
  
  

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

General Requirements

• Have a fundamental understanding of all of the systems and programs that are essential to the management of the location
• Be available on an on-call basis for protocol and system questions from staff
• Have open availability and able to work evenings, weekends and holidays
• Demonstrate the ability to multitask in a high-pressure environment
• Personify milk + honey’s Core Values in every interaction with clients and coworkers
• Must be able to sustain reasonable physical activity for the duration of a scheduled shift
• Must be able to communicate effectively to meet client needs
• Must be able to lift up to 25lbs