The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.
Responsibilities
People
Assists the General Manager in hiring hourly and exempt staff; provides on-the-job training, feedback, and coaching sessions
Ensures employee adherence to company policies and procedures in partnership with HRBP
Supervise day-to-day activities of multiple hourly staff members
Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
Enforce Cinepolis values to other employees
Attend and participate in Regional and Head office meetings and training
Process
Assigns work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
Assists the General Manager with the implementation and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
Manages and supervises the In-Seat Dining process and guest experience
Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning
Customer
Practice proactive guest management by following proper policy and recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
Assists with the implementation of SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction
Proactively addresses guest service complaints and feedback through customer service platform
Financial
Ensures sales and revenues maximization by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
Assists with employee’s schedule so it is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven
Responsible to follow company financial and cash management processes and policies
Other duties as assigned
Qualifications
Bachelor’s Degree in Hospitality, Management or related field preferred
3-5 years of management experience in high volume entertainment and/or restaurant, with a strong emphasis of Food and Beverage experience
Full service background, have restaurant knowledge, including inventory and operations
ServSafe certification preferred
Availability to work during holidays, nights, and weekends with increased hours during peak times
Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis
Skills
Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results driven
Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
Holds self and others accountable to consistently maintain high performance standards
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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