Assistant Front Office Manager

Job Location: Union Station Hotel. 1820 Market Street. Saint Louis, MO.

Position Title: Assistant Front Office Manager

Reports to: Director of Rooms

Position Summary:

Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Example of Duties:

1. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel Honors Program and provide recognition and benefits to all present members.

2. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

3. Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

4. Provide ongoing training and support to front desk agents.

5. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Maintain all front desk related equipment and a par stock of supplies

Please apply directly with a copy of your resume. We look forward to hearing from you!

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