Assistant Director of Rooms

SkyBridge Luxury & Associates is currently seeking an experienced Rooms Leader to join an Ultra-Luxury Resort in the Los Angeles area as Assistant Director of Rooms. If you're passionate about delivering exceptional catering experiences and have a proven track record in luxury hospitality, we want to hear from you!

This is an outstanding opportunity to join a world-class hotel while creating memorable experiences for guests and associates. You will play a direct role in contributing to the unparalleled guest experience at one of the most prestigious resorts in Los Angeles.

What you'll do

A day in the life of our Assistant Director of Rooms it demands high levels of energy in order to keep up. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Director of Rooms accomplishes would be lengthy but the list below is essential to know.

Our Assistant Director of Rooms is responsible for directing operational leadership to ensure service execution is consistent across all outlets. They ensure guest data is captured and brought forward into guest experience touchpoints. They support and advocate for the Nexus researching process and its operational use. They establish and support profitability through expense management and inventory control. They also maintain a high level of awareness of hotel financial goals and implement best practices within the division to maximize capabilities and guest experience. This will include reviewing and preparing for arrivals/departures with special emphasis on Must Look After/High Rate/High Profile/EO Guests (scrub 10 days out, spot check profile qty/qlt, amenity assignment, room assignment, requests actioned, transportation, outlet reservations, connection assigned, folio review, etc.). Reviewing reservations made the day prior. Reviewing blocking. Auditing profile enrichment throughout the guest journey. Managing room inventory and auditing OOS/OOO. Walking MLA/High Rate/High Profile/EO Guest Rooms. Monitoring CARE process and process for physical product upkeep. Reviewing cases and problems Coordinating guest feedback sessions – catalog and action feedback as needed. Monitor and action Medallia comments as needed. Reviewing/critiquing trial balance and P&L.

·Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Assistant Director of Rooms is relied upon to report these and work with several other positions to correct them.

·Communication is what keeps our departments running perfectly. Our Assistant Director of Rooms must communicate with other departments and the extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Assistant Director of Rooms is provided with specifics on how we care for their department and our hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit, walk, and stand for up to 8 hours or more. Ability to bend, stoop, crouch, and use hand, finger, and wrist dexterity.

What you'll bring

· You’ll bring your unique personality and passion to the role and the team.

· Our hotels operate nonstop, this requires flexibility from everyone on the team.

· You have a talent for Attention to detail, which is critical for this role.

· Communication is what keeps our departments running perfectly. You have great communication skills and a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.