Assistant Director of IT Operations

The Student is….

The most important person at MTC

Without students, there would be no need for our positions.

….not a cold enrollment statistic,

But a flesh and blood human being with feelings and emotions like our own.

…not someone to be tolerated so we can do our thing.

The student is our thing.

Position Summary

Assist the Executive Director of IT Operations in planning and implementing IT operational goals. Participate in research and development to facilitate operational efficiency, advancement, and innovation that enable the department to achieve it purposes and advance the mission of Marion Technical College (the “College”).

Essential Job Duties, Functions And Responsibilities

• Respond to inquiries from students, College employees and customers in a timely manner; maintain confidentiality and privacy in accordance with the College, HIPAA, FERPA, student records, and any other protected documentation.
• Assist in the coordination and administration of special projects including communications, meetings, and other tasks as assigned. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and the College.
• Serve as a liaison between the department, faculty, students, and other College administrative staff. Handle sensitive information and unanticipated discretionary matters in a judicious manner. Assist in the formulation, development, and implementation of policies and procedures.
• Collaborate on configuration, installation, troubleshooting, maintenance, and support for all IT and telecommunication technology systems components, network services, security initiatives, and communication systems.
• Manage and monitor daily operations of computing and telecommunications technology systems including, but not limited to, the support and maintenance of the College networks, servers, computers, peripheral hardware, software, and security.
• Provide leadership in the investigation, planning, implementation, and support of computing, communication, and instructional delivery products and services.
• Lead the implementation, monitoring, maintenance, development, upgrade, and support of all computing and telecommunications technology systems. Preserve college assets and data by implementing disaster recovery measures, back-up procedures and information security and control methods. Verify files and records are properly backed up according to departmental procedure and routinely confirm effectiveness of the disaster recovery procedures through simulated recovery of the data.
• Provide support of College-maintained and IT-supported technology in all campus buildings (including OSUM) and at all off-campus locations including prison locations, as assigned. Provide on-call coverage for evenings, nights, and weekends, as assigned.
• Oversee and provide assistance and support to students, employees and visitors seeking IT Help Desk assistance, including in academic labs, classrooms, offices, and off-site locations (i.e., high schools, prisons, etc.) as assigned.
• Act on behalf of the Executive Director of IT Operations in his/her absence as directed.
• Collaborate with the Executive Director of IT Operations to assist with the development and execution of the College’s IT strategy.
• Create and pursue a plan to develop professional opportunities within the scope of work responsibilities, department, and College objectives. Open to pursuing developing education and knowledge base, which may include higher educational degrees, certifications, and advance current knowledge of and practice in the discipline. Demonstrate self-motivation and ability to research and continually update knowledge and skills. Maintain current certifications appropriate for position, as required.
• Maintain liaison with colleagues in other institutions and actively participate in professional associations. Attend on- or off-campus College meetings and serve on departmental and College committees as assigned by the supervisor
  
  

Qualifications

Associate's degree in information technology related field required; bachelor’s degree preferred. Three to five years of relevant experience using server, storage, network virtualization, firewall technologies administration and operations, and strong customer service experience required. Exhibit excellent written and verbal communication skills. Proficiency with Microsoft ® Office programs (Word, Excel, PowerPoint, and Outlook), and excellent computer and related technology skills required. Demonstrate the ability to work independently and complete projects on time with minimal direction and oversight. Experience in public higher education highly desired. Any of combination of work experience, training, and/or education equivalent may be accepted. Willingness to work an irregular schedule as assigned. Successfully pass a background check prior to and maintain throughout employment. Valid driver’s license or dependable transportation required. Smart phone required to allow access to MFA-protected services.

Extensive Knowledge Of The Following

File and print services Windows desktop and servers

Active Directory account management vSphere (ESXi servers) / vCenter

Group Policy management NTFS and share permissions

Microsoft ® 365 services Ethernet (TCP/IP and VLAN) networking

Switch and firewall administration Network security and disaster recovery

ADA SPECIFICATIONS

This position is classified as Staff - Management, Professional, Administrative, and Support and will perform a wide range of professional and administrative support functions for the college, primarily in an office setting. Further information may be obtained from the Office of Human Resources.

DISCLAIMER

Any other duties deemed appropriate may be assigned - The duties and responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks, within the scope of their education or certification, to ensure that the highest level of educational services are provided. We all share the responsibility of doing whatever is required to make Marion Technical College a great place to be - for an education and for a career.

APPLICATION INFORMATION

Submit a cover letter, resume/vita, and three professional references for the position; a single PDF file with all required application materials is preferred in the “attach/upload resume section” of the application.

Marion Technical College is an equal-opportunity employer.