We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
The Assistant Director, Bus Transportation Field Operations manages plans and provides oversight to the Transit Control Center, Street Operations, TRIP Department, and Operational Planning Department. Coordinates with the Director Bus Operations as well as the Deputy Director Transportation - Garage Operations and the Assistant Director Bus Transportation - Bus Administration in the development and implementation of Metro Transit and Metropolitan Council objectives to ensure safe, reliable, and efficient bus transportation service. Directs the efforts of staff to meet or exceed Metro Transit's goals for bus transportation performance, safety, efficiency and quality. Participates in various labor/management committees and diversity committees and projects; participates in grievance and complaint resolution and other related labor relations/employee relations activities.
What you would do in this job:
1. Directs Street Operations in their function, operations, practices, and policies ensuring the quality and quantity of work:
Establish department policy, goal development, employee management practices
Performed is consistent with the department and agency goals
Evaluates workforce
2. Directs Transit Control Center in their function, operations, practices, and policies ensuring the quality and quantity of work performed is consistent with the department and agency goals:
Establish department policy, goal development, employee management practices
Performed is consistent with the department and agency goals
Evaluates workforce
3. Directs TRIP department in their function, operations, practices, and policies ensuring the quality and quantity of work performed is consistent with the department and agency goals:
Establish department policy, goal development, employee management practices
Performed is consistent with the department and agency goals
Evaluates workforce
4. Directs Operational Planning Department in their function, operations, practices, and policies ensuring the quality and quantity is consistent with the department and agency goals:
Establish department policy, goal development, employee management practices
Performed is consistent with the department and agency goals
Evaluates workforce
5. Coordinate the effective and efficient use of current and emerging technology to ensure on time performance, service delivery goals and work objectives are met:
Provides oversight for training and utilization of data within the TCC and field operations
Maintains active partnerships with other divisions in order to coordinate the use of data in systems in achieving agency goals
Provide executive sponsorship for technology projects such as: Annunciator, Real Time Sign (RTS) and Transit Signal Priority (TSP), Digital video download.
6. Represent Metro Transit's interests with external stakeholders such as community groups, cities, counties, and state and law enforcement agencies at meetings, hearings and project planning events:
Ensure that Metro Transit is a priority in a future roadway development to include ADA compliance, Title VI Compliance and operations and customer safety
Ensure incident and emergency response policies, procedures and practices are in place
Ensure that FTA Guidelines are followed for Special Service requests
7. Assist the Director as needed in the administration of labor relations and policy matters, such as grievance resolution, letters of agreement, labor contract issues and meet and confer sessions:
Convene hearings/meetings with internal stakeholders such as ATU, labor relations, and garage management teams
Review cases, including investigation of accidents, violations, reviewing video, policy compliance to determine resolution, communicate findings in written form to be distributed to all parties including legal if needed
Participate in mediations, arbitrations, and legal hearings
What you can expect from us:
We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
We encourage our employees to develop their skills through on-site training and tuition reimbursement.
We provide a competitive salary, excellent benefits and a good work/life balance.
More about why you should join us!
Minimum qualifications:
Education and Experience Requirements:
High School diploma/GED with eleven (11) years progressive experience in the transportation industry, budget development, procedure development and administration of performance management systems and three (3) years of supervisor/management experience.
OR
Associate's degree with nine (9) years progressive experience in the transportation industry, budget development, procedure development and administration of performance management systems and three (3) years of supervisor/management experience.
OR
Bachelor's degree with seven (7) years progressive experience in the transportation industry, budget development, procedure development and administration of performance management systems and three (3) years of supervisory experience.
OR
Master's degree with five (5) years progressive experience in the transportation industry, budget development, procedure development and administration of performance management systems and three (3) years of supervisor/management experience.