Assistant Branch Manager

Overview

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

• Fully participates in the Bank’s “All In” incentive program. Consistently meets branch team goals.
• Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment.
• Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships.
• Opens and closes the branch, following security procedures. Responsible for effective branch operations.
• Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role.
• Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures.
• Prepares banker performance appraisals and performance improvement as required.
• Schedules bankers to insure adequate branch coverage at all times.
• Maintains adequate supplies at the Branch.
• Balances and troubleshoots ATM/debit card concerns.
• Maintains proper teller and vault cash levels, including ordering coin and currency.
• Reports facility/building concerns to maintenance.
• Responsible for making sound decisions with overriding and approving complex transactions.
• Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
  
  
  

Additional Accountabilities / Responsibilities

• Participates in branch and bank community service activities
• Performs related and unrelated duties as may be needed.
  
  
  

BA/BS degree preferred or equivalent retail operations.

At least three (3) years of customer service and sales experience.

Supervisory Experience Preferred.

Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.

Must be able to handle multiple tasks simultaneously.

Individual must be proficient with technology and Microsoft Office, specifically word and excel.

SUPERVISORY SCOPE

Indirect Supervisory up to 15

Direct Supervisory up to 6

INDEPENDENT ACTION

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s
  
  
  

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.