Applications Support Specialist
Applications Support Specialist
Horizontal Talent
Denver, CO
See who Horizontal Talent has hired for this role
Remote in US
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Serve as first point of contact for technical support to employees via calls, chat, email, and remote support
- Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
- Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
- Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements
- Communicate directly and effectively with a large and diverse audience
- Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
- Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
- Ensure adherence to organizational security practices to protect and control company systems and data
- Stay current with newest technology trends and developments to provide creative and efficient solutions
- Troubleshooting fundamentals
- Current Windows Operating Systems and built-in applications
- Troubleshooting iOS Mobile devices and applications
- Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)
- Cyber security fundamentals and best practices including identity and access management
- Conferencing audio/visual solutions and VOIP technologies
- A desire to learn new technologies and grow their technical skill set
- A+ Certification
- Intermediate knowledge of Chrome OS and Mac OS
- Experience providing remote support via phone and chat
- Experience with Single Sign-On systems
- Basic knowledge of G-Suite in a corporate environment
- Be able to remain in a seated position for more than 50 percent of the workday
- Ability to operate a computer keyboard and other office equipment
- Have adequate visual and hearing acuity to follow instructions, and determine accuracy of the work
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Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Staffing and Recruiting
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