Application Support technician

Job Summary

The Technician provides 2nd tier support and configuration for packaged and custom applications with the Client organization. Specifically, the Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department

Essential Position Functions

• Provide set up and configuration of applications
• Provide 2nd tier support for business applications within the enterprise
• Develop recommendations for enhancing approaches for software support service
• Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced
• Analyze performance of programs and takes action to correct deficiencies
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Provide the implementation, configuration and deployment of new packaged software application
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established
  
  

Physical Requirement & Environmental Condition

• Location: Orlando Headquarters
• Light physical activities and efforts required working in an office environment