Application Support (SQL)

Responsibilities

Kforce has a client in Orlando, FL that is seeking an App Support (SQL). Responsibilities:

• In this role, the App Support will provide application and infrastructure support by identifying, researching, troubleshooting, and resolving business impacting issues
• Drive First Call resolution to business affecting issues within approved operating business metrics
• Ensure established Service Level Objective deadlines are met by working with internal and external resources to facilitate incident and problem resolution
• Ensure outstanding end-to-end client support experience by managing and actively communicating the status of business affecting issues to clients and management in a clean and concise manner
• The App Support will build strong business relationships by handling customer affecting issues with a sense of urgency and professional attitude
• Aid in the development and execution of Standard Operating Procedures (SOPs) in support of the business
• Follow established operating procedures, and document and contribute to knowledge repository
• As an App Support, you will aid in the coaching and mentoring of Technicians and new Team members to ensure their success in the Team
  
  

Requirements

• 2-3 years of experience with SQL Scripting; Data Modification
• Advanced knowledge of end user Application and Infrastructure Support
• Advanced knowledge of application, network, and systems administration, and recommended troubleshooting techniques
• Advanced knowledge of Microsoft SQL scripting and querying
• Advanced knowledge of ITSM and Enterprise Monitoring Tools
• Experience with Microsoft Office Suite and Microsoft Visio in order to create or update available documentation
• Ability to work in a fast moving environment and effectively handle concurrent priority issues and demands
• Excellent analytical, organizational and technical skills
• Ability to quickly and efficiently address customer needs by providing solutions to customer issues, or escalating to Escalation Team for prompt resolution
• Exceptional Customer Service skills
• Excellent verbal and written communications skills with ability to build relationships at all levels of the organization
• Able to prioritize
• Dependable
• Flexible
  
  

Experience With

• MS O365, AD
• Application Support
• SNOW
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.