Application Support Specialist
Application Support Specialist
ACS Consultancy Services, Inc
United States
See who ACS Consultancy Services, Inc has hired for this role
Job Title: Application Support Specialist
Location: Remote
Responsibilities
We are seeking candidates who meet the following qualifications:
Location: Remote
Responsibilities
We are seeking candidates who meet the following qualifications:
- Offer initial support and troubleshooting for software applications, efficiently resolving technical issues.
- Act as the main contact for end-users, promptly addressing inquiries and assistance requests.
- Analyze application issues and escalate as needed to ensure timely resolution.
- Document all support activities accurately, including incident reports and resolutions.
- Collaborate with diverse teams to identify root causes of recurring issues and implement permanent solutions.
- Conduct regular application maintenance tasks, including updates and configurations.
- Conduct user training sessions and create user guides to promote self-service and enhance user knowledge.
- Assist in testing and deploying new software releases, ensuring minimal disruption to operations.
- Monitor application performance and system health, performing proactive maintenance to prevent downtime.
- Stay updated on industry trends and share knowledge with the team.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Demonstrated experience in application support or similar roles, with a solid understanding of software systems.
- Proficient in troubleshooting techniques with prompt problem-solving skills.
- Excellent communication and interpersonal skills for professional interaction with end-users.
- Strong customer service orientation with a proactive approach to meeting user needs.
- Ability to work both independently and collaboratively in a team environment.
- Familiarity with ITIL framework and IT service management (ITSM) processes is advantageous.
- Experience with ticketing systems and incident management tools.
- Knowledge of SQL queries and database management systems (DBMS) is a plus.
- Preferred certifications: ITIL Foundation or HDI Support Center Analyst (HDI-SCA), but not required.
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Seniority level
Associate -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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