Application Support I

Summary:

The Video Conference Technician role is a position within the Video Conference Operations team, VC Ops, which focuses on delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote. The technician actively monitors the system health and actively troubleshoots the platform and the technology ecosystem.

Essential Job Duties and Responsibilities:

• Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
• Provide on-site and remote video conference support for internal and external company audiences.
• Actively monitor dashboards and monitoring systems for ecosystem.
• Manage the team inbox and calendar along with the global team.
• Manage the ticketing system and enter information into the event calendar.
• Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
• Partner with employees across the company to accomplish tasks in a timely and responsible manner.
  
  

Requirements:

• 2-3 years of work experience in video conference technician roles.
• Knowledge of enterprise video conferencing.
• Experience with Zoom, Poly, Neat and Extron hardware and software.
• Knowledge of Samsung and NEC commercial grade equipment a plus.
• Basic experience with Microsoft Office Applications including Outlook, Word and Excel.
• Excellent communication skills: verbal, written, and participating in working meetings
• The ability to execute problem-framing, problem-solving and project management skills.
• Must join and participate in weekly team meetings.
• Willingness to be flexible and adapt to change in a global environment.
• Ability to self-start and self-direct work.
  
  

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.