Application Specialist

AHIP is looking for an experienced Application Specialist to join their team! If you are looking to make a real difference through your career journey, why not do it with the foremost health insurance advocacy organization in the nation? AHIP is the industry-leading trade association of health insurance providers striving to make health care better and coverage more affordable for every American. Our team works among the nation’s most influential policymakers and stakeholders with front-row seats to make an unparalleled impact and change with policy advocates, leading conveners and conferences, foremost innovators, and champions of the healthcare industry.

Position Summary: Responsible for supporting and managing AHIP’s line of business applications. Supported applications will include AHIP’s on-premise apps, as well as cloud and mobile apps. Works closely with Information Technology management, Help Desk staff, and Managed Service providers on the development, deployment, and support of these applications. Coordinates user training with vendors and conducts in-house end-user training.

Essential Duties and Responsibilities

1. Provides End User Support for all IT, Cloud, and Web-related applications.
2. Manages user access for various applications (iMIS, Sage Intacct, etc.).
3. Works with staff to identify areas of improvement in application usage.
4. Works with application developers and IT management to ensure applications remain current, optimized, and configured using defined best practices.
5. Creates and maintains AHIP-specific end-user documentation for all supported applications.
6. Assists in generating and maintaining reports as needed.
7. Interface with AHIP staff and external vendors to develop, implement, and manage data sharing between supported applications.
8. Performs other tasks as required or assigned.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. For example, while performing the duties of this job, the employee is regularly required to see, talk and hear. In addition, the employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms, communicate verbally, use computer and other technology (including keyboarding).

Mental Demands

The mental demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Employee must have a high capacity for logical thinking, be able to cope effectively with stressful demands involving high levels of responsibility and urgent deadlines, remain calm in conflict situations, focus on mission-critical matter but also have the ability to switch quickly from one project or demand to another (and back again).

Minimum Education and Experience Required

1. Bachelor’s Degree and/or equivalent experience.
2. Minimum of 3-5 years of experience in IT application support, including managing vendor support relationships.
3. Experienced in providing customer service to end users.

Other Qualifications

• Thorough knowledge of IT application troubleshooting.
• General knowledge of hosting environments, cloud computing, and network infrastructure.
• Is detail-oriented and has excellent organizational and analytical skills.
• Works well in a team environment.
• Identifies opportunities for improvement and makes suggestions for change.
• Strong organizational, presentation, and customer service skills.
• Communicates effectively with business stakeholders.
• Continually seeks opportunities to increase customer satisfaction.
• Ability to work favorably as part of a team, understand and follow direction.
• Excellent oral and written communication skills.
• Ability to build collaborative relationships.
• Ability to influence others.
• Ability to identify and seek information.
• Analytical and conceptual thinking skills.

Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.

Disability Specifications

AHIP will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AHIP is an Equal Opportunity Employer.