Application Analyst

Application Analyst

Contract – 9 months + potential for perm conversion/extension

Hybrid – 1x week onsite NYC

Rate: $50/hr W2

No C2C, must be eligible to work on W2

Experience

• Proven experience as an Application Analyst or in a similar role.
• Proficiency in Microsoft Office Applications 365 (Excel, PowerPoint, Word, Outlook)
• Strong critical thinking skills with the ability to troubleshoot and resolve technical issues.
• Ability to multitask effectively and manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Diligence and good people skills.
• Basic experience in operations management.

Responsibilities

• Provide daily support and troubleshooting for software applications used across the organization.
• Maintain and update all phases of the monitoring set-up process using various systems and applications such as (MATS, PIMS, and informatics ticketing system), and applications such as Excel and REDCap.
• Monitor the Support Email inbox and manage incoming emails accordingly.
• Assist in problem solving, troubleshooting techniques and issue resolution.
• Provide 100% service to both clinical research staff and external monitors and auditors involved in request, setup, and training processes.
• Function as the liaison between HR, Helpdesk, and the Health Informatics Team during monitor and auditor configuration setup.
• Assist in training end-users on application functionalities and best practices when requested.

Requirements

• Experience with REDCap or similar applications.
• Background in clinical research or related fields.
• Adaptive learner with the ability to adjust to and master new software and systems.
• Experience working in a highly regulated environment. Clinical Research, Banking, etc.
• Experience and ease with working and learning new programs (REDCap, SPOT, etc. )
• Ability to work with external and internal customers, HR, Informatics, Clinical Research, Compliance, etc.