Analyst, CRM & Consumer Insights

Position

Benefit Cosmetics

You’re sooo Benefit!

Are you passionate about customer insights? Curious about what motivates customers and how we can best meet their needs in the ever-evolving world of retail? Supporting the Americas office, the Customer Insights & CRM team is here to answer business questions and help our corporate decision makers anticipate customer needs. Working closely with Benefit retail partners, Business Ops, Education, Marketing, and other functional groups, the Analyst, Customer Insights & CRM will provide high quality business analysis with recommendations to Benefit management, and support Benefit in making data-informed decisions. The ideal candidate will have a strong analytical background, excellent judgment, and an insatiable curiosity.

What You’ll Do:

• Analyze data to provide strategic advice to internal management on implementing initiatives that enhance Benefit Cosmetics' customer experience.
• Conduct ad-hoc data analysis for internal teams and across various functions to support decision-making and strategic planning.
• Design and build reporting dashboards that highlight key performance indicators (KPIs), enabling clear visibility into business performance.
• Track and measure the awareness and effectiveness of marketing programs, using a range of variables and assumptions to guide strategic decisions.
• Support the US marketing, retail, and digital teams by performing detailed analysis of customer behavior and demographics, uncovering vital insights, identifying key target groups, and assessing the impact of customer engagement and marketing strategies.
  
  

Qualifications:

• 2-3 years of experience in data analytics, with a bachelor's degree or higher in statistics or quantitative field.
• Proficient in using PowerBi for dashboard creation, along with strong skills in SQL, Excel, and other data analytics tools. Experience with Iterable is an added advantage.
• Previous experience in retail or digital marketplaces is a plus.
• Capable of working effectively with cross-functional teams in a dynamic environment.
• Excellent multitasking skills, with the ability to manage several projects simultaneously and meet tight deadlines.
• A proactive, self-motivated, and results-oriented approach is essential for success in this role.
• The ideal candidate thrives in a fast-paced environment, demonstrating the ability to quickly adapt and deliver under pressure.
  
  

Schedule:

• Hybrid - requires onsite presence weekly
  
  

The target salary range for this position is $75,000 - $95,000 annually. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.

• Contract type: Permanent Job