Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You.
Job Description
WHAT YOU WILL BE DOING:
You are passionate about everything Food & Beverage while delivering warm and welcoming customer service. As an Amuse Server, you have opportunities at every turn to touch the hearts of our guests, create personalized experiences, and unforgettable moments. Your genuine smile and knowledge of our offerings makes guests feel at home and valued.
Complete Daily Operations (i.e. opening duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the F&B Manager on duty)
Meet and greet guests and coordinate with F&B Team regarding preferences, allergies and special occasions
Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods
Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue
Maintain accurate billing, cash handling and float procedures
Assist guests regarding menu items in an informative and helpful way
Serving group functions per individual client specifications
Follow all safety and sanitation policies when handling food and beverage
Follow all Hotel Service Standards
Any other job tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout the shift
Occasional bending, kneeling, pushing, pulling
Occasional lifting and carrying over 50 lbs
Frequent pushing and pulling up to 25 lbs
Frequent handling and reaching outward
Occasional ascending or descending ladders, stairs and ramps
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
1 year restaurant experience preferred; serving experience an asset
Creative and passionate about customer service
Able to work in a high-pressure environment
Must be able to work any shift assigned, such as holidays, weekends, mornings, and potentially afternoons and evenings if needed.
Excellent interpersonal and communication skills; a team player
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team
Provide the necessary State and Federal Requirements to work in Food and Beverage
Additional Information
What Is In It For You
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
Heart + Artist = Heartist®
Our Heartist Culture
At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.
We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.
Come As You Are
Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really!
For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself!
Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.
Our Vitality
Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.
About Accor
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.
We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
About Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.
As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Accor by 2x