Affordable Housing Specialist

Recertifications

The Affordable Housing Specialist will support our Brokerage Division remotely, managing the recertifications, vacancies, and/or lottery lease-ups for multiple assigned properties. The duties and responsibilities will include:

• Contact residents 4 months prior to their lease expiration regarding the income recertification process.
• Conduct repeated follow up attempts (if necessary) to ensure paperwork is collected and processed.
• Review paperwork submitted and create an income calculation sheet.
• Inform the property staff of yearly rent increases.
• Submit the yearly compliance reports.
  
  

Vacancies

• Market and drive traffic to the waitlist. This includes email blasts to our 40,000 + email list, Craigslist, Zillow, MLS.
• Oversee and maintain the property waitlist
  
  

Applicant Processing

• Setup property tours for eligible applicants and collect their credit application and ID.
• Collect income eligibility paperwork directly from the applicants.
• Send out applicant rejections for over/under income and failure to submit documentation.
• Conduct applicant appeals.
• For applicants with housing vouchers, oversee the approval process for the voucher.
• Follow up with applicants to ensure they sign the lease on time.
• Collect and submit signed leases to the BPDA.
  
  

Customer Service

• Respond to calls and emails regarding the eligibility, application process, and any general questions.
• Include Maloney Properties' information on the BPDA website under the property's contact information.
  
  

This work can be performed from home, and our Central Office in Wellesley, MA can be used if needed. A computer and other equipment will be provided.

Please visit the Maloney Properties’ Brokerage website to learn more: https://www.maloneyaffordable.com/apartment-rentals/

We are looking for someone with excellent communication skills and a strong customer service philosophy. Strong attention to detail and the ability to work independently will be key to success in this position. Microsoft Office skills are required.