We're a leading global healthcare and technology company dedicated to understanding and improving the human experience across various industries. Our mission is to provide groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders worldwide.
Join Our Team And You'll Have The Opportunity To
Work in a fast-paced, market-leading SaaS environment
Collaborate with colleagues and customers from around the globe
Learn from an experienced executive leadership team
Tackle exciting challenges in an international setting
Enjoy competitive compensation and regular performance reviews
Benefit from flexible work arrangements, including remote options
Participate in programs like annual bonuses, employee referrals, and internal mobility
The Role: Patient Experience Advisor
We're seeking a passionate Patient Experience Advisor to join our growing team. In this role, you'll be at the forefront of improving healthcare delivery by partnering with our clients to enhance patient experiences.
Key Responsibilities
Own day-to-day client improvement relationships
Develop a deep understanding of healthcare industry trends, challenges, and priorities
Work cross-functionally to identify solutions for client challenges
Ensure timely implementation of support processes aligned with client strategies
Leverage analytics, best practices, and industry insights to support client decision-making
Provide on-demand improvement support and proactive analytic insights
Collaborate with various departments to create and innovate resources for key stakeholders
Support and lead industry programs, online communities, webinars, and events
Identify growth opportunities and deliver best practice recommendations
Qualifications
Minimum 5 years of experience in healthcare, specifically in patient experience improvement
Excellent interpersonal, communication, listening, and presentation skills
Solid knowledge of improvement methodologies, best practices, and data analytics
Willingness to travel up to 25% for client support (both virtually and on-site)
Ability to work in a fast-paced environment and prioritize competing client needs
Strong customer service orientation with a focus on follow-up and problem resolution
Bachelor's degree in a related field
We're looking for someone who can work flexibly between 8 AM and 5 PM ET, with the possibility of adjusting hours based on business needs.
What We Offer
Competitive base salary range of $70,000 to $81,000, commensurate with experience
Comprehensive benefits package
Opportunity for discretionary bonuses or commissions based on achieved results
Commitment to diversity, equity, and inclusion
Transparent and fair compensation practices
We're an Equal Employment Opportunity/Affirmative Action employer committed to fostering a diverse workforce. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
Join us in revolutionizing the healthcare industry and making a real difference in people's lives!
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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