ADVISOR FOR STRATEGIC INITIATIVES

CANDIDATE MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE.

Under administrative direction of the OCSS Executive Deputy Commissioner, with wide latitude for independent initiative, judgment and decision-making, the Strategic Advisor is responsible for researching, developing and evaluating targeted strategies for communicating with OCSS’s clients (custodial parents, noncustodial parents and guardians), community-based organizations (CBOs), the other government agencies and, based on feedback and research, recommends improvements and new opportunities. S/he acts as a senior leadership agent for effectuating the development and amendment of policies, multi-year plans and improvement strategies to ensure that the Division’s goals are aligned with OCSS’s goals and the overall goals of the Agency. Interprets agency and governmental policy and regulations, identifies training needs, and analyzes statistical data and work products to ensure quality control, compliance with current policies and procedures and operational efficiency.

The Office of Child Support Services (OCSS) is recruiting one (1) Administrative Staff Analyst NM-II to function as the Advisor for Strategic Initiatives within Office of The Executive Deputy Commissioner.

• Researches, develops, and evaluates targeted strategies for communicating with OCSS’s clients (custodial parents, noncustodial parents and guardians), community-based organizations (CBOs), the other government agencies and, based on feedback and research, recommends improvements and new opportunities.
• Acts as a senior leadership agent for effectuating the development and amendment of policies, multi-year plans and improvement strategies to ensure that the Division’s goals are aligned with OCSS’s goals and the overall goals of the Agency.
• Responsible for the ongoing strategic planning and support of projects that relate to changes in policy for the child support program. S/he regularly participates in policy discussions with OCSS senior leadership to identify predictive algorithms and outcomes that will drive decisions to change policy and procedures regarding priorities for intake operations, engagement, collection efforts and special projects.
• Based on analysis of program data and existing procedures, identifies changes in policies and procedures to assist the program in (1) identifying anomalies in the system that could indicate systemic or operational problems requiring a change in policy and procedures and (2) suggesting resources for vulnerable populations, including parents residing in homeless shelters and in zip codes with high risk of eviction, noncustodial parents whose child support orders are not aligned with their income, noncustodial parents receiving cash assistance who owe large amounts of child support debt, military personnel and parents with young children on HRA/OCSS caseload. Makes recommendations to OCSS leadership for changes in policy around these issues based on the data and has a prominent decision-making role in ensuring that dedicated critical services, specialized initiatives and outreach efforts to encourage program engagement and compliance are focused in these areas.
• Supervises interns (from, for example, the Public Service Corps) and oversees special projects administered by special staff (for example, a year-long AmeriCorps VISTA member).
• Acts as a liaison with other units, divisions and the State by obtaining or sharing information to facilitate cooperation, and coordinate activities.
  
  

Monday - Friday, 9am - 5pm

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
  
  

Preferred Skills

• Proficiency in Microsoft applications, especially Excel and Word. - Strong interpersonal, written, and verbal communication skills. - Ability to excel in a fast-paced environment. - Proficient in utilizing computer systems for information retrieval. - Familiarity with NYC Child Support Databases. - Effective multitasking and priority management. - Exceptional problem-solving abilities and the capacity to work independently.
  
  

55a Program

This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate on your cover letter that you would like to be considered for the position under the 55-a program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.