Admissions Specialist

Our Vision As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive. Our Mission Through superior customer service, high quality programs, and a well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions. Salary Range $17.75-$18.75 per Hour MAJOR DUTIES: The Admissions Specialist position works under the supervision of the Admissions Supervisor or Program Manager. This position provides assistance and support to clients seeking treatment placement. This position does not provide clinical services to agency patients. In fulfilling these duties, the incumbent performs the following duties independently: Ensures a safe environment that promotes recovery for clients; Assist clients as needed with necessary documentation needed for treatment; Will work as part of the agency treatment team; Alert necessary staff members of what is needed for each client; Work in conjunction with the billing unit, functioning to ensure proper services are received by each client; Provide advocacy and assist in facilitating access to necessary community resources; Contact insurance companies for explanation of benefits (if applicable); Assist patients in obtaining and renewing Medicaid benefits. Complete data entry of necessary documentation needed for billing; Maintain complete and up to date files that document all services and contacts provided consistent with the requirements of WAC and agency policy; Input necessary documentation needed for billing purposes; Supports and implements agency policies and procedures; and Other duties as assigned. KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION High School diploma or equivalent required; College coursework preferred; Minimum of two year experience in a clerical capacity required; Previous Chemical Dependency or Mental Health experience preferred; Thorough knowledge of agency word processing and data base systems; Ability to produce accurate reports, forms, etc.; Ability to maintain composure when interacting with uncooperative or aggressive people; Ability to problem solve; Ability to communicate clearly both verbally and in writing; Great attendance; Ability to work well with others. COMPLEXITY The incumbent provides agency based services to clients in seeking treatment. Strong communication skills, sound judgment, and creativity are required to help implement and deliver support services that meet the complex needs of the clients. PERSONAL CONTACTS Contacts are with members of the treatment team, clients, significant others of the clients, administrative, supervisory and clerical personnel, employers, representatives of various community agencies specializing in the treatment of chemical abuse, related community representatives including lawyers, parole officers, and other court officials. All personal contacts are carried out in accordance with federal and state statues, laws and regulations dealing with the confidentiality of alcohol and drug dependent client records. PHYSICAL DEMANDS While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch or lift and/or move maximum of 15 lbs. WORKING ENVIRONMENT Most working hours are spent indoors in offices or meeting rooms. IMMEDIATE SUPERVISOR: Admissions Supervisor or Program Manager