The Admissions Advisor supports the Admissions Department’s goal to recruit the finest students. Provides exceptional verbal and written communication for families going through the admissions process through email, by phone or in person. Completes accurate and efficient data entry. Supports Admissions Officers as needed. Responsible for managing specific areas as assigned.
This is a full-time, benefit eligible position that is scheduled year round, 12 months.
Job Responsibilities
Responsible for assisting applicants and families with questions received via telephone, email or in person in a timely, accurate, professional and welcoming manner in regards to the admissions process.
Assesses incoming documentation against admissions guidelines.
Performs accurate data entry into systems for all processes.
Assists in coverage for Admissions Office for visitors on campus.
Develop and maintain documentation on processes.
Responsible for key areas that may include:
Communications
Event Management
Alumni Relations
Program Relations
System Integration
Exception Handling
Reporting and Analytics
Provides training and support for co-workers where applicable.
Executes audits and/or reports to verify data integrity and resolve issues identified.
Confidently works in Microsoft Office at an intermediate or advance level; especially in Excel.
Performs other duties as assigned.
Knowledge, Skills and Competencies
Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
Strong interpersonal skills with ability to develop and maintain collegial relationships.
Excellent clerical skills.
High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
Excellent analytical and problem solving skills as well as a strong customer focus.
Demonstrated ability to make independent and coordinated decisions in a fast-paced environment.
A strict adherence to confidential policies is required.
Excellent communication (written and verbal) skills.
Demonstrated ability to work with students by building trust and credibility.
Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.
Proficient in MS Office and relational databases.
Willingness and ability to learn additional applications as needed to be more efficient.
Ability to work independently and handle multiple priorities and deadlines simultaneously.
Direct/Indirect Reports
None.
Position Requirements
Education
High school diploma or GED required.
College degree preferred.
Experience
3+ years of office operations experience.
Experience working with adolescents in an educational setting preferred
Additional Requirements
Successfully complete a criminal background check (reviewed every 5 years).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Primary and Secondary Education
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