Accounts Receivable Supervisor

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

New England Life Care currently has an Accounts Receivable Supervisor opportunity available. This is a hybrid position that will require occasional on-site visits to branch locations for training sessions and leadership meetings. The ideal candidate for this position will excel in a fast-paced environment, empower their employees to operate autonomously, and have excellent communication and deductive reasoning skills.

Summary

The person in this position assists in the day-to-day management of the company’s AR follow-up for all payers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary/Unlimited Paid Time Off
• And much more!
  
  

Primary Responsibilities

• Works closely with the Billing and Collections Manager in the establishment, achievement and ongoing monitoring of department goals and objectives as they relate to accounts receivable for all payers.
• Assists in training new auditing staff by providing documentation needed, support, and one on one time for questions.
• Assists in auditing of new and existing auditors and maintaining audit records
• Works closely with the Billing and Collections Manager to provide timely, constructive feedback, coaching and progressive discipline to employees ensuring that these conversations are appropriately documented in the employees’ HR record.
• Routinely updates auditing documentation as new payers are seen, processes are changed or updated, and new therapies begin.
• Oversees daily reports in order to create workflow plans that address outstanding to do’s, AR days, and claims require follow up.
• Works with billing supervisor to update billing documentation as trends are seen in the AR
• Routinely monitors daily/weekly/monthly goals and communicates these goals with staff as well as helps to encourage team to achieve set goals.
• Monitor PTO requests from the AR team as well as review and approve timecards for direct reports
• Routinely performs quarterly reviews with all direct reports and sets department and career goals
• Coordinates staffing for special projects and works as a back up when staff cannot attend or address issues regarding special projects.
• Assists with rolling out new software and creating documentation to support the roll out
• Screens potential employees through ADP, reviews phone screen, sets up and conducts interviews for potential employees. Works with HR to submit offers to selected employees.
• Other special projects as needed
• Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
  
  

Requirements

• High School Diploma or Associate of Arts degree preferred
• Minimum of two (2) years of supervisory experience required.
• Minimum of three (3) years of claims processing experience in a healthcare setting required.
• Working knowledge of federal / state fraud and abuse laws required.
• Knowledge of HIPAA Privacy and Security Regulations preferred.
  
  

Skills

• Demonstrated leadership skills required.
• Excellent customer service skills required.
• Excellent communications (verbal and written) skills required.
• Excellent organizational skills required.
• Good analytical skills required.
• Demonstrated ability to identify, research and solve problems required.
• Ability to work independently as well as part of a team required.
• Practical experience with microcomputer systems and applications to include Microsoft Office (Word, Excel, PowerPoint, Access and Outlook) required.
  
  

EOE