At our company, we're committed to ensuring our clients receive the best service possible, including timely payment processing. We're currently looking for a dedicated and detail-oriented Accounts Receivable Specialist I to join our team. In this role, you'll play a crucial part in maintaining positive relationships with our valued veteran clients while ensuring invoices are paid promptly and efficiently.
Key Responsibilities
Proactively reach out to veterans to ensure timely payment of invoices, maintaining professionalism and empathy throughout the process.
Manage long-term payment plans, ensuring consistency and addressing any concerns or issues that may arise.
Develop and implement effective strategies to recover overdue payments, always striving for an amicable resolution.
Maintain accurate records of all communications and payment arrangements, ensuring transparency and clarity.
Collaborate with team members to address any billing discrepancies and ensure smooth payment processing.
Provide exceptional customer service, addressing veterans' concerns and negotiating payment solutions with care and understanding.
Monitor aging reports and identify accounts requiring escalated collection efforts, taking appropriate action as needed.
Prepare and send invoices, payment reminders, and other necessary documentation to clients promptly and accurately.
Provide weekly reports on the status of invoices and follow up diligently to secure payments.
Knowledge, Skills, And Abilities
Experience: Minimum of 1 year in collections, accounts receivable, or a related field.
Knowledge: Understanding of billing procedures, payment plans, and best practices in collections.
Communication Skills: Excellent verbal and written communication skills, with a focus on empathy and understanding.
Organizational Skills: Strong ability to manage multiple accounts and prioritize tasks effectively.
Problem-Solving: Ability to think critically and develop creative solutions to payment issues.
Technical Skills: Proficiency in relevant software tools, including Square Dashboard, Invoices, Payment Links, Contracts, and Customer Directory. Familiarity with CRM software is preferred.
Interpersonal Skills: Ability to build and maintain positive relationships with clients, demonstrating patience and understanding.
Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
Preferred Qualifications
Prior experience in a branch of the US military or working with military veterans.
Knowledge of VA disability compensation processes and regulations.
Familiarity with Pipedrive CRM software.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 5 per week
Benefits
Flexible schedule
Opportunities for advancement
Schedule: Monday to Friday
Application Question(s)
Briefly describe any experience, familiarity, or relationship you have with US Military Veterans, if any.
Describe a situation where you had to handle collections on an unpaid invoice or amount owed by a challenging customer. How did you approach the situation, and what was the outcome?
Are you willing to work off a list of customers, repeatedly making attempts to follow up with them, and utilizing different approaches and tactics to establish communication and successfully collect payments?
Please provide your LinkedIn URL as the answer to this question.
Education: Bachelor's degree (Preferred)
Experience
Square: 1 year (Preferred)
Customer service: 2 years (Required)
CRM: 1 year (Preferred)
Work Location: Remote
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Human Resources Services
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