Accounts Receivable Specialist I -- Remote | WFH
Accounts Receivable Specialist I -- Remote | WFH
Get It Recruit - Finance
Winterville, NC
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Job Overview
At our company, we're committed to ensuring our clients receive the best service possible, including timely payment processing. We're currently looking for a dedicated and detail-oriented Accounts Receivable Specialist I to join our team. In this role, you'll play a crucial part in maintaining positive relationships with our valued veteran clients while ensuring invoices are paid promptly and efficiently.
Key Responsibilities
Pay: From $15.00 per hour
Expected hours: 5 per week
Benefits
Application Question(s)
Experience
Employment Type: Full-Time
At our company, we're committed to ensuring our clients receive the best service possible, including timely payment processing. We're currently looking for a dedicated and detail-oriented Accounts Receivable Specialist I to join our team. In this role, you'll play a crucial part in maintaining positive relationships with our valued veteran clients while ensuring invoices are paid promptly and efficiently.
Key Responsibilities
- Proactively reach out to veterans to ensure timely payment of invoices, maintaining professionalism and empathy throughout the process.
- Manage long-term payment plans, ensuring consistency and addressing any concerns or issues that may arise.
- Develop and implement effective strategies to recover overdue payments, always striving for an amicable resolution.
- Maintain accurate records of all communications and payment arrangements, ensuring transparency and clarity.
- Collaborate with team members to address any billing discrepancies and ensure smooth payment processing.
- Provide exceptional customer service, addressing veterans' concerns and negotiating payment solutions with care and understanding.
- Monitor aging reports and identify accounts requiring escalated collection efforts, taking appropriate action as needed.
- Prepare and send invoices, payment reminders, and other necessary documentation to clients promptly and accurately.
- Provide weekly reports on the status of invoices and follow up diligently to secure payments.
- Experience: Minimum of 1 year in collections, accounts receivable, or a related field.
- Knowledge: Understanding of billing procedures, payment plans, and best practices in collections.
- Communication Skills: Excellent verbal and written communication skills, with a focus on empathy and understanding.
- Organizational Skills: Strong ability to manage multiple accounts and prioritize tasks effectively.
- Problem-Solving: Ability to think critically and develop creative solutions to payment issues.
- Technical Skills: Proficiency in relevant software tools, including Square Dashboard, Invoices, Payment Links, Contracts, and Customer Directory. Familiarity with CRM software is preferred.
- Interpersonal Skills: Ability to build and maintain positive relationships with clients, demonstrating patience and understanding.
- Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
- Prior experience in a branch of the US military or working with military veterans.
- Knowledge of VA disability compensation processes and regulations.
- Familiarity with Pipedrive CRM software.
Pay: From $15.00 per hour
Expected hours: 5 per week
Benefits
- Flexible schedule
- Opportunities for advancement
Application Question(s)
- Briefly describe any experience, familiarity, or relationship you have with US Military Veterans, if any.
- Describe a situation where you had to handle collections on an unpaid invoice or amount owed by a challenging customer. How did you approach the situation, and what was the outcome?
- Are you willing to work off a list of customers, repeatedly making attempts to follow up with them, and utilizing different approaches and tactics to establish communication and successfully collect payments?
- Please provide your LinkedIn URL as the answer to this question.
Experience
- Square: 1 year (Preferred)
- Customer service: 2 years (Required)
- CRM: 1 year (Preferred)
Employment Type: Full-Time
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Accounting/Auditing and Finance -
Industries
Human Resources Services
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