Account Support Manager

GreenSky is one of the fastest growing Financial Technology companies in America with headquarters located in the financial technology hub of Atlanta. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.

Position Overview:

The Account Support Manager is a key member of GreenSky’s sales organization and is responsible for the overall productivity and revenue generation of an assigned portfolio of merchant partners.

GreenSky is focused on helping our merchant partners to grow their business, and so the success of the Account Support Manager will be measured by the ability to successfully:

1. Retain – Promote continued use of GreenSky’s solutions through best-in-class service and

support.

2. Grow- Drive use of GreenSky’s solutions by identifying and solving merchant financing challenges.

3. Activate- Ensure new merchant partners are introduced to and actively leverage GreenSky’s

solutions.

Duties & Responsibilities:

• Account Retention- Proactively engage in activities to prevent merchant attrition or reduced use

of GreenSky’s financing solutions.

• Account Growth- Drive increased consumer loan volume within an assigned merchant portfolio

by growing use of GreenSky’s solutions with both established and underperforming merchants.

Activities will include, but are not limited to, initial merchant orientation, ongoing training of all relevant merchant personnel, and creative sales generation initiatives.

• Account Activation- Initiate prioritized outreach to target merchants to establish a commitment

to a relationship with GreenSky and to drive initial account activity.

• Merchant Support- Provide timely support to assigned merchants to develop loyalty and ensure

a great customer experience, including processing pricing requests, assisting with consumer underwriting requests, and responding to merchant questions.

Required Skills/Qualifications:

• BA/BS degree or similar

• 2+ years sales and/or relationship management experience; preferably in channel sales

• Proven track record of success in a quota bearing position.

• Ability to identify problems and provide compelling solutions to a variety of merchant needs.

• Ability to develop professional relationships over the telephone.

• Proficiency with Salesforce.com

• Experience in construction or consumer finance is a plus.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.