Account Supervisor, DTC [Pharma]

ACCOUNT SUPERVISOR – DTC/Patient Marketing

Job Description

POSITION: Account Supervisor DTC [Pharma]

Salary Range: $90,000-$120,000

**Hybrid Requirement NYC: This job requires a hybrid schedule 2-3 days in office **

We are seeking a highly strategic Account Supervisor (with at least 2 years of experience at the supervisor level) to manage day-to-day activities for a recent new business win. The ideal candidate for this position can balance the autonomy of account management while embracing both the collaborative and team culture.

Strategic/Corporate Responsibilities

• Manages client relationships and resolves functional conflicts through consultation with department/group heads.
• Responsible for profitability for one account with a focus on execution within budget and a keen sense of opportunity for growth.
• Ability to think critically/strategically to approach challenges from a thoughtful and unique perspective that prioritizes doing the work “right” to drive the business over checking the box.
• Provide personal leadership in client relations and in internal administration of accounts.

Daily Duties & Responsibilities

• Ensures the timely development and execution of plans, campaigns and projects to assure earnings, growth and profit goals are achieved.
• Ability to manage multiple, simultaneous projects and initiatives across departments including campaign development, strategic leadership, TV/video/broadcast, radio, digital, social, print, collateral, ambassador/testimonial development.
• Exhibits a willingness to solve problems by relying on proven experience in order to forge new approaches.
• Plans, develops, and defends budget recommendations, work goals, measurement and training requirements necessary to provide both quality and profitable service.
• Development of project scopes and fee and OOP costs in alignment with project deliverables and assumptions for workstream steps.
• Closely manages project budgets for time and OOP against the scope and collaborates with finance to lead development of monthly reconciliation reporting.
• Collaboration and management with partner agency for deliverables against the media plan including kick-off calls and spec alignment, asset handoff, creative rotation recommendations and ongoing asset performance discussions to inform creative optimizations.
• Assures that client relationships remain harmonious and that the clients receive a quality of service that will encourage further growth and profitability.
• Integrates into client team environment, is accessible for the strategic needs of the client and partners with them on their overall advertising/marketing concerns.
• Maintains open and complete communications of client issues with functional leaders and agency management.
• Contributes and flourishes in a culture where creativity and inventiveness can thrive – a mentality where “Yes, and” can shine.
• Ensures that staff works in conformance with agency policies, procedures and public law.
• Facilitates and promotes agency and corporate initiatives.
• Ensures that the resources of the agency, department by department, are deployed with continued maximum effectiveness to service client interests.
• Oversee, supervise and mentor Assistant Account Executive.
• As needed, participates in new business initiatives.

Qualifications

• Pharmaceutical category is a must
• Familiarity with:
• Internal regulatory entities
• FDA guidelines/processes
• Understanding of pharmaceutical/healthcare marketing best practices/requirements
• Experience engaging with internal or external media teams and understanding of media deliverables/landscape
• Adept at finance and reconciliation management
• Desire to drive organic growth from existing clients
• Collaborative, team player that works well with internal departments and external agency partners

Working Conditions

• Professional office work environment
• Sit at desk/computer for extended periods of time
• Must be able to work overtime, as required
• Production and/or convention travel, as needed

Note: Nothing in this job description restricts the right of the company to assign or reassign duties and responsibilities to this job at any time.