Account Supervisor - CRM

Account Supervisor - CRM Campaigns

On-site at Cheil New York, Monday - Thursday (remote Friday)

About Us

Cheil Worldwide is the 10th-largest creative agency in the world. Headquartered in Seoul, South Korea, we were founded by Samsung in 1973 to grow its local and global business. While Samsung is still one of our main clients, our roster has evolved to include other globally recognized brands, such as Adidas, PayPal, ESPN, Lego, Coca-Cola, Nivea, Starbucks, and many more.

With multiple offices across the country and in Canada, Cheil North America serves as the lead agency for all Samsung projects across the continent. Collectively, we are unified force of creative problem-solvers who share a passion for developing ground-breaking ideas rooted in data, driven by insights, and enabled by innovative technology.

And that brings us to you… or rather you to us. Pushing boundaries and traditional advertising requires a curious mind undeterred by the never-been-done. We need a thinker and doer eager to explore new ways to connect with consumers beyond offering a product. If blending analytics with intuition and imagination makes your eyes sparkle, read on.

About You

Who you are is just as important as (if not more important than!) what you can do.

• You are strategic, resourceful, and inquisitive with an entrepreneurial spirit, having the desire to build and lead the brand and the team.
• You lead with positivity and foster a spirit of healthy debate and dialog in service of the work.
• You are a self-starting multi-tasker who can handle the pressure of several large and small assignments at once and at high speed.
• You have superior project management skills for high volume tasks, specifically in managing CRM/email marketing activities
• You have deep expertise in the execution of CRM/e-mail marketing campaigns - from email execution development to client relationship management
• You have a positive outlook and great people skills.
  
  
  

About The Role

Like you, this job is multi-dimensional, and every aspect is crucial to creating culturally relevant work.

• Be the point of contact for the day-to-day clients and work with agency account leadership to deliver operational excellence, speed to market, resource optimization, and profitability management.
• Thoroughly understand client briefs, communicate to the internal agency team, and deliver exceptional output to the clients while having an eye on larger business challenges to bring new solutions outside of the ask.
• Review client briefs and distill into an easily digestible format for the internal creative team kick-off.
• Serve as the project lead for assigned lines of business, overseeing both small- and large-scale projects, sometimes with minimal oversight from agency leadership.
• Manage CRM-client objectives, expectations, timelines, and communicate with clients and agency teams to ensure all internal and external stakeholders are aligned.
• Be the brand steward, knowing the intricate details of the client brand guidelines. Own the internal workflow, overseeing the efficiency and quality of work.
• Effectively run client meetings and lead internal agency team meetings.
• Identify potential project risks, develop contingency plans, and take a proactive approach to problem-solving.
• Manage vendor and 3rd party relationships competently and seamlessly
  
  
  

The details

You’ve got to check the boxes before you can think outside of them.

• Bachelor’s degree in advertising, marketing, or related field preferred.
• 4+ years of client-facing advertising industry experience managing the creation and delivery of CRM Campaigns
• Specific expertise in CRM (Adobe Campaign Manager is highly desired), managing high volume email marketing campaigns and activities
• Demonstrable knowledge of client and agency operations.
• Organized and detail-oriented. Experience with project management software
• Passionate, positive, and solution-oriented.
• This is an on-site position (4 days)
  
  
  

We offer a comprehensive benefits package including healthcare, PTO and 401k matching. The salary range for this role in NY is $80000-$100000 per annum. Final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.