Account Specialist II

Job Description

Job Summary

The successful candidate will provide complex invoice management duties with primary responsibility of invoice processing, invoice coding, reporting and supplier/customer relationships. The candidate will provide services in an efficient and timely manner and must be able to independently resolve complex issues by focusing on customer satisfaction as a top priority. This role will require the candidate to work in a team environment on problems of a diverse scope and manage their own time to successfully complete assigned tasks by required dates. This is a remote position with standard business hours allowing for great work life balance. Candidate must live and work out of California. Pay range for this position is $18.00 - $26.00 dollars per hour.

Agile Sourcing Partners offers competitive pay, paid time off, and an excellent benefit package (100% Company Paid Health, Dental, Vision, Life Insurance, and healthy 401K company match).

We are Agile Sourcing Partners. A trusted partner comprised of experienced professionals who create value for our customers through our innovative solutions. Our mission is to improve access to a better quality of life by increasing agility and efficiency in modernizing our nation’s infrastructure. Come join our team today!

Job Functions

Customer Service

• Supports Program Manager and ensures contractual Service Level Agreements (“SLA”)
• Builds trust with customers and suppliers through analysis and development of process improvements.
• Maintains and improves customer satisfaction with respect to invoice management activities. Ensures performance to contract.
• Interacts, follows up and communicates effectively with customers, suppliers, and other team members.
• Supports Program Manager communication with customer about upcoming, current, and closing project needs.
• Represents the internal voice of the customer regarding product, process, quality, and drives customer desired improvements.
• Understands customer needs, issues and requirements and can communicate these clearly to internal stakeholders and suppliers.
  
  

Decision Making

• Independently resolves invoicing issues with the key stakeholders.
• Works with appropriate internal groups to facilitate containment and corrective actions.
• Looks for ways to increase efficiency between Agile, the customer and suppliers. Identifies and implements solutions with minimal direction.
• Demonstrates the ability to resolve or escalated software system issues by contacting the appropriate resources within Agile, customer, or 3rd party software. Escalates issues internally to appropriate management.
• Demonstrates the ability to review data, draw conclusions and identify appropriate actions.
  
  

Invoice Processing

• Ensures timely receipt and processing of supplier invoices using an ERP platform.
• Verifies rates and other charges against supplier contracts.
• Communicates and coordinates changes between customer, supplier and Agile.
• Performs regular review of vendor statements.
• Demonstrates the ability to research and resolve standard order and invoice issues.
• Communicate effectively with vendors, research issues and drives resolution.
• Received and codes suppliers’ invoices accurately and timely.
  
  

Reporting and Analysis

• Utilizes available data resources to create reports for tracking SLAs, vendor performance or to conduct analysis.
• Actively works with customers to review and resolve issues in a timely manner.
  
  

Requirements

• Required Minimum Education: High school diploma or equivalent
• Minimum of 5 years of Accounts Payable and Billing experience.
• Experience with construction management and/or the utilities industry helpful.
  
  

Competencies

• Experience using Microsoft Word and Excel. Must have the ability to independently create spreadsheets and perform quantitative analysis.
• Speaks clearly; listens and gets clarification when necessary; responds informatively to questions; actively participates in meetings.
• Excellent planning and prioritization skills with the ability to adapt to customers’ needs as they arise.
• Ability to multitask, problem solve and collaborate with team members.
• Exceptional attention to detail with ability to manage very high volume of electronic and manual transactions.
• Excellent follow-up skills.
• SAP experience a plus.
  
  

Conditions of Employment

• Legal documentation establishing identity and eligibility to be legally employed in the US.
• Drug Testing required
• Criminal background check
• Clean DMV record
• Education verification
• Reference checks
  
  

Location : Remote role in California (Candidate must live and work in California)

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