Account Sales Representative
Account Sales Representative
Pierre Strand
Zionsville, IN
See who Pierre Strand has hired for this role
We are looking for a customer service representative. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
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The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
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Seniority level
Internship -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Internet Publishing
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