Are you passionate about creating meaningful relationships and driving value for clients? We are looking for an enthusiastic and dedicated Account Manager to join our Supply Chain Managed Services team. In this role, you'll be at the forefront of fostering long-term success and growth for our clients. If you thrive on building connections and delivering innovative solutions, this is the perfect opportunity for you!
What You'll Do
Build Relationships: Develop strong, value-added relationships with key senior business and functional leaders within client organizations.
Be a Trusted Advisor: Establish trusted advisor relationships with key customer stakeholders and executive sponsors.
Deliver Value: Use data analytics, process engineering, and continuous improvement to provide industry best practices and enhance client operations.
Coordinate Success: Serve as the "general manager," coordinating various departments to ensure timely and successful delivery of our solutions that exceed client expectations.
Lead Client Engagement: Act as the primary point of contact for all client-related matters.
Drive Growth: Identify and develop revenue growth opportunities within the client base and close new business deals.
Forecast and Achieve Targets: Accurately forecast and meet or exceed client revenue targets.
Improve ROI: Leverage your experience to identify strategies and develop plans to improve client Return-on-Investment (ROI).
Collaborate Effectively: Work closely with internal teams to ensure client needs are met.
Communicate Progress: Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
Manage Issues: Assist with high severity requests or issue escalations as needed.
What We're Looking For
Experience: Minimum of 5 years in service or operations delivery and at least 2 years in Supply Chain operations.
Preferred Background: Experience in outsourcing (BPO), especially in customer support, order management, warehouse, and/or logistics processes. Telecommunications and/or cable industry experience is a plus. Management consulting experience is also preferred.
Professional Skills
Proven networking abilities with client organizations and identifying business opportunities.
Excellent listening, negotiation, and presentation skills.
Experience in developing and delivering business cases and demonstrating ROI.
Effective communication skills at all levels of the organization, including executive and C-level.
Ability to interpret data and present results confidently.
Strong project management skills with attention to detail.
Excellent verbal, written, and interpersonal communication skills.
Why You'll Love Working With Us
Inclusive Culture: We are committed to creating an inclusive environment where everyone feels a sense of belonging.
Diverse Team: Our diverse team is our greatest asset, making us more innovative and creative in serving our clients and communities.
Competitive Compensation: We offer a competitive salary range based on your location and experience:
California: $93,400 to $258,500
Colorado: $93,400 to $223,300
District of Columbia: $99,500 to $237,800
New York: $86,500 to $258,500
Maryland: $86,500 to $206,800
Washington: $99,500 to $237,800
Ready to Apply?
We accept applications on an ongoing basis with no fixed deadline. If you're excited about this role and meet the qualifications, we'd love to hear from you!
Commitment to Equal Opportunity
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic.
Need Accommodations?
We are committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you need accommodations during the recruiting process or for the role, please contact us.
Join us and be a part of a team that values your contributions and supports your growth!
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Human Resources Services
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