Account Manager, Business Development

Account Manager, Business Development

Position:        Account Manager, Business Development

Report to:      Vice President of Business Development

Summary:      The Account Manager will be responsible for outreach to current industry partners and potential prospect vendor partners to renew or secure a new vendor membership, sales of booths at AAHOACON, sales of sponsorships and participation to other AAHOA organized events. The Account Manager will ensure the highest level of customer satisfaction, compliance and operational performance & efficiency through an effective management of AAHOA’s vendor partners.

·        Perform daily outreach to potential exhibitors of AAHOACON who are either past exhibitors and/or new prospects to exhibit.

·        Make timely contact with Allied members to secure their membership renewal with AAHOA.

·        Sell sponsorships to contracted exhibitors and suggest creative ideas to increase sponsorship opportunities for AAHOACON exhibitors.

·        Assist the department head to recruit new vendor partners.

·        Communicate regularly, develop and maintain collaborative relationships with vendor members.

·        Implement ongoing calls and follow-up to email campaigns to market programs to current and prospect members.

·        Participate in industry events to recruit for new potential allied vendors and new exhibitors.

·        Make follow-up calls after all sales as well as regular calls to all vendor partners (founding and allied) to build relationships, identify and monitor vendor concerns and continuously get feedback to improve relationship with the vendors.

• Attend and actively participate in weekly Business Development Meetings. committee calls, if necessary.
• Make cold calls to vendor member prospects to exhibit and for sponsorships at the Annual Convention and Regional Meetings, Town Halls and any other AAHOA events.
• Evaluate vendor offerings and marketplace to identify value-added options, best practices and emerging trends.
• Facilitate vendor relationship with the AAHOA members and connect them to increase their return on investment by creating connections and opportunities with the right type of members.
• Facilitate the resolution of escalated vendor related issues and recommend solutions and follow up during the process as well as communicate resolution to ensure problems have been resolved.
• Guide and educate vendors on how to sell and exhibit to AAHOA members.
• Log all sales activities in organization’s CRM following any contact with accounts

Qualifications:

• Bachelor’s degree
• 2 or more years of experience in sales and account management related to selling a service or event sales
• 2 years of experience in a lead role supporting vendor relationships with external parties including vendor management, performance, and contract compliance. 
• Basic knowledge of selling an exposition, floorplan management and selling sponsorships
• Basic knowledge of working with a CRM, recording daily activities and managing an opportunity pipeline
• Experience in the hotel industry is a plus to understand the basic client vendor dynamic

Core Competencies

• Sales Savvy; Resourceful
• Solid Communicator; Articulate
• Dependability & Time Management
• Multi-tasking
• Teamwork
• Accountability
• Adaptability
• Negotiation/Conflict Resolution
• Goal Oriented

AAHOA offers a competitive salary and excellent benefits.