Account Manager

Company Description

We believe that by providing a comprehensive solution, we can help businesses address various challenges and issues they face. Whether it's improving sales efficiency, expanding sales channels, or optimizing inventory management and logistics, our solutions can provide substantial assistance and support to businesses. We are committed to being long-term partners for businesses, working together with them to grow and succeed. Our team, comprised of passionate and innovative experts, is the driving force behind turning this vision into reality, committed to continuously exploring and realizing the future trends in the e-commerce industry. With our global expansion based on rapid growth, Shoplazza welcomes new talents to build North American business units.

Company website

https://www.shoplazza.com

Company Values

Focus on Differentiation

We focus on building differentiated business value, continuously exploring unique advantages in business models, strategies, product design, customer segments, vertical industries, and specific scenarios. We provide solutions with differentiated value to stand out in market competition.

Deep Insights into Business

We continuously gain insights into our industry, comprehensively and deeply analyze our customer business models and scenarios, and provide the most professional and practical solutions to exceed our customer expectations.

Create Excellent Products

We adhere to the principles of excellence and open to more, building competitive products efficiently, creating the best customer experience, and earning customer recognition.

Provide High-Quality Service

We uphold the customer-first principle, accurately capture the needs and difficulties of customers, and provide professional and efficient services to empower their business success.

Become Business Experts

We shall have a deep understanding and awareness of our field and industry, possess the ability to independently solve complex business problems, make key contributions to achieving team goals, share the achievements of the company's development, while strive to achieve self-growth.

Responsibilities:

1. Client Relationship Management: Build and maintain strong relationships with our ecommerce software clients, acting as their main point of contact and trusted advisor.
2. Account Growth: Identify opportunities to grow client accounts by understanding their business needs, presenting relevant solutions, and upselling additional software products or services.
3. Client Retention: Proactively engage with clients to ensure high levels of satisfaction, address any concerns, and resolve issues in a timely and effective manner.
4. Product Adoption: Collaborate with clients to drive successful implementation and adoption of our e-commerce software solutions, providing training, guidance, and best practices.
5. Account Planning: Develop account plans and strategies to maximize revenue potential, improve client success metrics, and identify expansion opportunities within the client organization.
6. Cross-functional Collaboration: Work closely with internal teams, including sales, marketing, product development, and support, to ensure client needs are met, and feedback is communicated effectively.
7. Performance Tracking: Monitor and analyze key performance indicators (KPIs) for assigned accounts, such as revenue growth, customer satisfaction, and software utilization, providing regular reports and insights to clients and internal stakeholders.
8. Industry Knowledge: Stay up-to-date with the latest trends and developments in e-commerce software, industry best practices, and competitive landscape to provide informed recommendations and insights to clients.
9. Client Advocacy: Serve as the voice of the client within the organization, advocating for their needs, providing feedback, and influencing product roadmap and enhancements.
10. Contract Renewals: Collaborate with the sales team to facilitate contract renewals, ensuring a seamless process and negotiating favorable terms for both parties.

Qualification and Requirements:

1. Bachelor's degree in Business, Marketing, Communications, or a related field.
2. 3-5 years of experience in account management, client relationship management, or a similar role.
3. Demonstrated experience in the POS (Point of Sale) industry or smart retail industry, with a deep understanding of the unique challenges and opportunities within these sectors.
4. Strong understanding of e-commerce platforms, software solutions, and digital marketing.
5. Strong interpersonal skills with the ability to build rapport and trust with clients.
6. Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and persuasively. Proficiency in Chinese is a plus but not required.
7. Demonstrated ability to manage multiple client accounts, prioritize tasks, and provide exceptional client service.
8. Ability to work effectively with cross-functional teams, including sales, marketing, product development, and support.

Working conditions

This is a permanent full-time position, remote working mode.