Account Manager

Account Manager (Full-time Remote, Health-Tech SaaS)

Who We Are:

Phamily is a software company focused on leveraging accessible technology and artificial intelligence (AI) to drive better healthcare outcomes for patients while addressing the increasing cost and profitability challenges facing the healthcare industry. Our SaaS platform, family, provides healthcare systems and physicians with an AI-powered virtual care platform that enables them to efficiently and easily manage the chronic conditions and general healthcare needs of their patients between office visits, while also increasing their own reimbursement and financial sustainability in the process. Phamily helps transform healthcare from reactive, episodic treatment to proactive care management. We have helped tens of thousands of patients since our founding. We need your help to serve even more patients and revolutionize healthcare delivery!

What We Are Looking For:

At Phamily, we value high performance teams, and we want to work with people that embody our foundational competencies:

• Curiosity (intellectual, emotional and social) and a drive to learn and grow in a fast-paced, entrepreneurial environment - We believe that rethinking the status quo - including within yourself and your own development - is imperative and that great ideas can and should come from everyone and be about everyone/everything. You are a creative problem solver and use all available resources when tackling any issue or obstacle.
• Collaboration - Every interaction, whether with a client or a colleague, should be impactful, respectful and ideally, leave that colleague excited for the next time you work together.
• Execution-oriented with an ownership mentality - You do what you say you will do and do what needs to be done, taking full responsibility for the success of your work. You have the courage and creativity to be thoughtfully disruptive and try new things, but will also admit when something isn’t working, own it, re-think your approach and improve.

Because we are a fast-growing, early-stage company with a bold mission and a lot of work to do, every employee of Phamily must have growth company DNA, which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success: fast-pace, high-motor, comfort with ambiguity and resilience in all of its forms, as well as a growth mindset. Things change quickly and frequently here, so we need someone who is at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.

That is, We are looking for a smart, driven Account Manager to work with medical groups, hospitals and health systems to create, implement, and scale their Chronic Care Management (CCM) programs. In this role, you will achieve target levels of revenue growth by ensuring implementation, utilization and satisfaction with Phamily’s services. Specifically, you will:

• Drive adoption and ongoing utilization of, as well as impact and satisfaction with Phamily’s technology and services for a defined book of business including health systems, hospitals, ACOs, large independent physician groups and medical practices.
• Drive executive, physician and care manager relationships, engagement and buy-in to help grow Phamily programs (and revenue) through virtual meetings and some in-person visits to large and/or strategic practices.
• Align with clients on goals, how they’ll be measured, and how Phamily can help meet those metrics.
• Analyze and interpret data to prepare for and conduct Quarterly Business Reviews with clients that expose value, make targeted recommendations to improve performance, and surface opportunities to grow.
• Conduct regular account planning sessions with Account Executives, Customer Success Associates and Executive Leadership.
• Work cross-functionally with internal teams like Sales, Customer Success, Engineering, and Product Sales to advocate for customers, submit feedback, and improve the product.
• Create and refine internal and customer-facing content.

Who you are, what you know and what you have accomplished:

• Experienced success in a fast-paced VC/PE-backed early-stage company with high expectations.
• Demonstrate the foundational competencies highlighted above

To be qualified for this role, you will have:

• Success in SaaS account management or sales with a track record of consistently driving significant commercial growth in a book of business by rolling up your sleeves, creating ways for our customers to meet their goals and continuously seek opportunities to drive revenue growth and expose value.
• Excellent communication skills (written and verbal.) You can understand and explain complex concepts in a simple and easy-to-understand manner, which requires knowledge or the quick mastery of sales and marketing software tools.
• Bachelor’s degree or higher from a selective college or university, or similarly developmental and distinguished life experience.
• The ability to successfully work on a remote-based team with a willingness to travel to develop and cultivate accounts, as well as to team meetings & offsites, which could be up to 50% of the time.
• Experience with SaaS account management or sales background is preferred.

Compensation & Benefits:

• High Earning Potential: Competitive salary commensurate with experience plus attractive OTE opportunities.
• Equity: High performers also have the potential to earn options at Phamily.
• Work/Life Flow: Flexible vacation and remote work policy.
• Benefits: Health insurance covered for both you and your legal dependents, competitive plans for Dental/Vision and daycare FSA. Company 401K matching at 6-month mark.

If you take pride in delivering results, embrace challenges, and proactively seek improvement then this is the place for you. You will be part of a smart, self-aware, humble team dedicated to improving healthcare.

Jaan Health and Phamily provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.