Account Manager

A Client Success Architect (Account Manager) is needed for a direct hire opening in Columbus, Ohio. To help build a smart, effective communications strategy for a mix of clients, the role will partner closely with clients and account teams.

Hybrid 2 days in office

This role is the quarterback of a team and the face of the client … nurturing relationships, developing communication strategies, and overseeing implementation sums up a day in the life, but every day is different. The perfect candidate is deadline-driven, results-oriented, and has a knack for business.

Communications Strategist

Responsibilities:

• Partner with Communication Strategy and Innovation + Growth departments to develop effective communication strategies targeting the right audience at the right time.
• Ensure high-quality service and deliverables that are on-time, accurate, visually appealing, and clear.
• Build strong client relationships, identify opportunities to exceed expectations, and lead creative brainstorming sessions.
• Oversee Client Success Managers to ensure quality and impactful client work.
• Mentor team members, ensuring they understand client experience fundamentals.
• Implement strategies and lead conversations for organic growth opportunities with clients.
• Act as a liaison between cross-functional internal teams to satisfy client needs.
• Oversee monthly Impact Reports, providing data-driven insights and strategic recommendations.
• Exemplify company values and inspire the team to follow suit, always leading by example.
• Foster an environment that values collaboration, teamwork, and exceeding client expectations.

Requirements:

• Minimum of 7 years of experience in agencies or within communications disciplines at fast-paced, forward-thinking organizations.
• Degree in journalism, marketing, communications, or equivalent experience.
• Deep understanding of the public relations and communications industry and strategy.
• Agency experience.
• Growth mindset.

Benefits

• Insurance: medical, dental, and vision with generous company contributions; company-sponsored short-term disability and life insurance. Plus pet insurance for your furry friends!
• Financial: 401k participation on day one, competitive pay, company-wide rewards and bonuses
• Generous time off/leave: paid family leave, caregiver leave, unlimited PTO, flexible hours/work away options
• Work/life balance: self-care perks, home office set-up perks, Design Your Day stipend
• Career-growth: annual professional development budget, in-house leadership development, diversity, equity, and inclusion programs.

Apply now to be part of a team that values growth, impact, and making a difference!