Account Manager

Our client is a trailblazing company in the digital creative industry, offering a vast library of royalty-free music, sound effects, and stock footage to filmmakers and content creators worldwide. With a mission to democratize access to high-quality creative assets, they empower artists by providing a platform that eliminates the complexities of licensing and fosters creative freedom. Our client has experienced rapid growth and secured significant investment, underscoring its commitment to innovation and expansion.

People love working at our client because of its vibrant and collaborative culture, where creativity and passion drive everything they do. Employees enjoy the opportunity to impact the global creative community while working with cutting-edge technology in an environment that encourages professional growth and development. Our client’s dedication to supporting its team, coupled with a strong sense of purpose and a commitment to sustainability and social responsibility, makes it a place where talented individuals thrive and build long-lasting careers.

Core Skills/Responsibilities:

• Client: Retention/Upselling: Proactively build and nurture existing a portfolio of assigned accounts for both renewals and upsells. Identify opportunities for upsell and expanding services within accounts based on the clients’ evolving needs and usage patterns.
• Pipeline & Relationship Management: Develop and nurture strong, long-term relationships with clients across all industries, ensuring high levels of customer satisfaction and loyalty. Identify and track key performance indicators and regularly assess account health. Maintain accurate CRM information and pipelines.
• Sales Meetings and Negotiations: Effective communication of Artlist’s value proposition when conducting regular sales meeting presentations, check-in with clients to discuss their objectives and address concerns. Align client company objectives with Artlist solutions for a value driven discussion, as a trusted advisor.
• Collaboration: Cross-functional collaboration with internal and external teams including sales, marketing, product and customer support. Ensure alignment in providing a seamless customer experience when addressing renewals and upsells.
• Adaptability & Ownership: Stay adaptable and agile. Stay informed about industry trends, competitor activities, and market demands to contribute to the development of sales strategies. Accountability and ownership for performance related metrics.
• Results Driven/Quota Achievement: Meet or exceed sales targets and quotas. This involves renewals, negotiating upsell contracts, and ensuring that revenue goals are achieved.