Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Maryland.
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of MD.
Responsibilities
Meet with dealership staff to review the process and procedures pertaining to their title and registration process
Maintain a strong business relationship with key dealership personnel
Assist with the installation of the program
Train dealership personnel on the Vitu portal
Provide support via phone, chat, and email as needed
Answer dealership questions regarding title and registration and DMV processing
Deliver exceptional customer service and support by being responsive and proactive to customer needs
Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns
Qualifications
Must be able to deliver a high level of customer service
Requires an individual with excellent communication and training skills
Troubleshooting and problem-solving skills are a must
Must have excellent follow-up skills
Strong writing skills and attention to detail
Familiarity with various DMS systems is preferred
A clean driving record is required
Excellent time management skills
Ability to work either on a team or independently, with minimal supervision
Experience
Dealership and/or DMV experience is preferred
Experience with Maryland vehicle title and registration
Knowledge of Maryland state rules and regulations regarding title and registration
Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
Frequent automotive travel is required up to 200 miles
Benefits And Perks
Family-friendly flexibility
Generous health benefits
Dental and vision insurance
Paid leave and holidays
Competitive salaries
Casual work environment
Tuition Assistance
Life Insurance and 401K
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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