Account Executive, Account Management, Digital Marketing

Primacy is a human-centered, digital-first agency that crafts purposeful and pivotal brand experiences in healthcare, higher ed and financial services. Trusted for our expertise and chosen for our creativity, our team of seasoned pros deliver boldly imagined, thoughtfully crafted and hugely successful experiences that elevate brands and enterprise value.

This position requires skills to build strong account satisfaction, retention, growth and reference-ability for one or more high priority accounts. Key responsibilities include assisting the Account Director in building strong account satisfaction, retention and growth.

Responsibilities:

• Create authentic and strategic partnerships with our accounts, inventing and building interactive solutions
• Support the AM team in building strong client relationships through regular, proactive, value–added communication
• Delivering flawless client service by maintaining strong relationships with key decisions makers and providing profitable business solutions
• Assisting SVP, Account Management in building relationships with senior management at assigned accounts
• Participating and contributing to the Account Planning Process for assigned accounts
• Being an emergent thought leader: providing recommendations to the client, assisting them with business decisions, having a forward-thinking mindset to move their business forward
• Maintaining client relationships outside and beyond specific projects; create opportunities for deeper collaboration and interaction – become a true partner to client
• Developing or participating in client presentations as assigned
• Developing statements of work and proposals
• Keeping abreast of and influencing key project lifecycle deliverables; understands all disciplines enough to provide direction to project deliverables and a point of view on best practices and solutions across disciplines
• Proactively managing client expectations and internal efficiencies to:
• Increase revenue per employee
• Eliminate credit invoicing
• Cultivate client growth for strategy projects, products, services and hosting
• Managing and representing client expectations/needs/goals and progress across internal Primacy teams throughout project life cycle deliverables and beyond to achieve profitability and client satisfaction
• Where appropriate, increase account adoption of Primacy’s products, services and hosting
  
  

Qualifications:

• 3-5 years of account management experience, agency preferred
• High energy and well organized
• Strong team and leadership skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem solving skills
• Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent verbal and written communication skills
• Strong customer needs assessment and problem solving
• Interactive agency experience a plus
• Independent thinker
• Great client management and interpersonal skills
  
  

The Perks:

• The best co-workers you’ll ever find
• Unlimited PTO
• Medical, Dental, Vision, 401k
• Annual bonuses for all levels
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)
  
  

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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