Primacy is a human-centered, digital-first agency that crafts purposeful and pivotal brand experiences in healthcare, higher ed and financial services. Trusted for our expertise and chosen for our creativity, our team of seasoned pros deliver boldly imagined, thoughtfully crafted and hugely successful experiences that elevate brands and enterprise value.
This position requires skills to build strong account satisfaction, retention, growth and reference-ability for one or more high priority accounts. Key responsibilities include assisting the Account Director in building strong account satisfaction, retention and growth.
Responsibilities:
Create authentic and strategic partnerships with our accounts, inventing and building interactive solutions
Support the AM team in building strong client relationships through regular, proactive, value–added communication
Delivering flawless client service by maintaining strong relationships with key decisions makers and providing profitable business solutions
Assisting SVP, Account Management in building relationships with senior management at assigned accounts
Participating and contributing to the Account Planning Process for assigned accounts
Being an emergent thought leader: providing recommendations to the client, assisting them with business decisions, having a forward-thinking mindset to move their business forward
Maintaining client relationships outside and beyond specific projects; create opportunities for deeper collaboration and interaction – become a true partner to client
Developing or participating in client presentations as assigned
Developing statements of work and proposals
Keeping abreast of and influencing key project lifecycle deliverables; understands all disciplines enough to provide direction to project deliverables and a point of view on best practices and solutions across disciplines
Proactively managing client expectations and internal efficiencies to:
Increase revenue per employee
Eliminate credit invoicing
Cultivate client growth for strategy projects, products, services and hosting
Managing and representing client expectations/needs/goals and progress across internal Primacy teams throughout project life cycle deliverables and beyond to achieve profitability and client satisfaction
Where appropriate, increase account adoption of Primacy’s products, services and hosting
Qualifications:
3-5 years of account management experience, agency preferred
High energy and well organized
Strong team and leadership skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Critical thinking and problem solving skills
Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
Excellent verbal and written communication skills
Strong customer needs assessment and problem solving
Interactive agency experience a plus
Independent thinker
Great client management and interpersonal skills
The Perks:
The best co-workers you’ll ever find
Unlimited PTO
Medical, Dental, Vision, 401k
Annual bonuses for all levels
Ongoing training opportunities
Planned outings and team events (remote workers included!)
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Internet Publishing
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