Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Account Director will support accounts in need of and in support of Ethernet, Wavelengths, IP transport, Dark Fiber, Cloud connectivity, Colocation, Managed Services and Voice solutions. The successful candidate will develop customer relationships and drive strategic engagement aligning customer desired outcomes with Zayo solutions. The position is responsible for achieving sales and revenue growth targets through consistent account management activities with a select number of strategic accounts in the Media, Technology and Consumer Service vertical. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong ability to work on large, complex deals applying a consultative and trusted advisor approach.

This remote work position is open to candidates in the Midwest and western continental United States.

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted strategic accounts.
• Present proposals and manage customers through the sales process.
• Attain high Net Promoter Score results based on excellent customer support in the sales process
• Maintain current business relationships with customers while securing existing revenue and growing new revenue with long-term commitments.
• Apply knowledge of customers, industry, and services to achieve revenue objectives
• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts
• Manage high volume of work while maintaining a high degree of responsiveness
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.
  
  
  

Qualifications

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience 3-5+ years of relevant experience
• Proven ability to build relationships
• Strong financial acumen
• Quick learner who collaborates well with others
• Excellent communication skills, both verbal and written.
• Exceptional customer service and relationship building/maintaining skills.
• Excellent time management and organizational skills.
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• High tolerance for ambiguity and can work successfully in a matrix management model
• Strong understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.
• General understanding of Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud connectivity, Managed Services and Voice solutions.
• Ability to travel as required by customers
  
  
  

Base salary range: $85,000 - $120,000 US, commensurate with experience. This role is eligible to participate in the Zayo Group sales commission plan.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave
  
  
  

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.