Account Director

Resonance (resonanceco.com)creates transformative strategies, brands and campaigns that attract talent, visitors and investment to destinations, cities and communities around the world. We partner with visionary places that seek bolder ideas and better futures with the purpose of making them more livable, lovable, and prosperous. We also produce the most widely publicized rankings of cities on the planet (worldsbestcities.com).

As an Account Director, you’ll oversee a portfolio of destination and development clients in places ranging from Canada to the Caribbean, Brussels to Barbados and many places in between. The ideal candidate will have a passion for branding, cities, and travel, with a desire to shape the places  people will be talking about tomorrow.

Specific duties and responsibilities include: 

• Manage multiple clients with excellence and deliver full end to end management of the business from planning straight to development to ensure all deadlines and deliverables are met on time. 
• Tap into the wider resources and skills within the company to develop compelling solutions to client problems.
• Listen to client needs and provide solid, on-the-spot, thought leadership and counsel. 
• Articulate/present concepts, strategies, and/or plans with confidence, impact, and persuasiveness. 
• Ensure written documents and client presentations clearly articulate strategic vision. 
• Communicate strategy and direction effectively across the team. 
• Utilize industry knowledge to lend a new perspective to clients and the company’s business. 
• Conduct briefings for internal teams outlining specifics of the project, business objectives, client strategy, requirements, budget, and schedules. 
• Create and develop new opportunities with existing clients, maximizing account and revenue growth.
• Drive new business development – identifying potential new clients, attending industry events, and preparing proposals.

Qualifications/Skills

• Minimum 5 years experience within an agency or consulting environment, working cross functionally with creatives, strategists and studio production.
• An appreciation for how great work gets done and a commitment to ensuring creative excellence/output
• Strong communication skills, particularly with oral presentations
• Able to lead projects independently and interface with senior level clients. 
• Comfortable with ambiguity and adept at carving out a path forward; able to take a complex situation and make it simpler, navigable. 
• Resourceful problem-solver who is focused on bringing forward solutions.
• Specific experience with brand development and the tourism industry is considered to be a strong asset.