API is seeking seasoned professional to join our company in the role of an Account Director. The position will be based in our headquarters office located in Melville, New York. The Account Director is the client’s main point of contact. This role will actively manage existing client relationships with our Airline, Cruise Line and Hotel partners; focused on the best interests of our clients and API at all times.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sourcing
Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre-assigned revenue quota. This will include working closely with the Research & Sourcing teams to provide all details of a destination to ensure a seamless approach to sourcing the destination
Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships
Total responsibility for ensuring RFP results are documented in the customer destination presentation in an accurate, detail-oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API
Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals
Site Inspections
Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria
Contracting
Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions
Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract
Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client
Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted
Day to Day Account Management
Work closely with the sales team to ensure client needs are met and share leads that are uncovered by your communication with hotels and airlines
CrewCare
Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented
Add new hotels to the system and ensure all information is accurate. Delete inactive hotels
HotelExpress
Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on HotelExpress for clients
ACES
Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting
Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules
Verify client back up list is accurate and loaded into ACES for OPS
CRM
Ensure all revenue opportunities are in the CRM with accurate business start dates
Ensure all hotel/airline and API commission contracts are loaded, executed and attached to the CRM
Maintain all flight information
Fully understand the client’s business and ensure all deliverables are being met for a successful relationship
Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals
Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation
Independently lead and make decisions that properly balance the needs of the client and API
Manage all client communications ranging from weekly performance meetings to business reviews
Own internal communications to the cross functional team on client performance, strategies and needs
Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions
Competencies
Problem Solving/Analysis
Relationship Building
Business Acumen
Strategic Thinking
Results Driven
Negotiation
Leadership
Customer Focus
Managing Processes
Market Knowledge
Developing and Maintaining Budgets
Technical Capacity
Communication Proficiency
Position Type and Expected Hours of Work Full-time position core business hours Mon-Fri 9-5. Occasional evening/weekend work and flexibility to travel as needed (25%)
Required Education And Experience
Established (at least 5 years) of experience in the travel industry and working closely with hotels is a must
Bachelor’s degree in business administration, sales and marketing or related field
Ability to effectively manage work load in a fast paced environment, relying on extensive experience and judgment to plan and accomplish goals
Strong attention to detail and produces high quality work
Ability to positively present API in customer facing situations
Strong Microsoft Office computer skills, with emphasis on Excel
Excellent verbal and written communication skills
Strong customer/client service skills
Ability to work with and understand diverse cultures here and abroad
An organized self-starter who can work proactively and independently
Able to multi task and work well under strict deadlines
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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