Rockstar is recruiting for a company that delivers technology solutions that increase resident well-being and operational efficiency for senior living communities and post-acute facilities. Helping staff better serve seniors and other vulnerable populations is seen as good business, enabling the company to give back to those who have served us. The company operates by the core values of:
Compassion - Caring about customers and end users because we are all children and grandchildren
Humility - Everyone sweeps the floors. Willingness to serve and do whatever is needed
Collaboration - Singing harmony together. The company is at its best when working together
Customer Focus - Solving problems for customers and leaving a lasting legacy
Flexibility - Wearing many different hats. Flexibility in roles and support of customers
Growth - Never settling for good enough. Always working to be and do better
With visitor/entry management, shift management, printed name badges, automated Google Reviews, and Evacuation Management, the company continues to provide the most innovative and effective visitor and staff management system for its customers.
The Role: A highly motivated and proactive Account Coordinator is being sought to join the team. The Account Coordinator will play a critical role in driving customer engagement by developing strategic account plans and collaborating with Account Managers to execute them effectively. In addition to managing client relationships, the Account Coordinator will identify sales opportunities and implement initiatives to increase feature adoption and overall engagement with the company's solution.
Key Responsibilities:
Develop and implement comprehensive account plans in collaboration with Account Managers to drive customer engagement and retention
Actively engage with clients to understand their needs, challenges, and goals, and collaborate with the Account Management team to identify opportunities for upselling additional features or services
Work closely with Account Managers to execute account plans, including coordinating training sessions, providing product demonstrations, and facilitating onboarding for new features
Serve as the primary point of contact for client inquiries and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction
Monitor client usage patterns and adoption rates of company features, and identify opportunities for improvement or optimization
Collect and analyze customer feedback to inform product development and enhance the overall customer experience
Prepare reports, presentations, and other materials for client meetings to communicate progress, outcomes, and recommendations
Stay informed about industry trends, competitive landscape, and best practices to provide strategic guidance and insights to clients
Work to become a key point of contact at the local level for current and prospective corporate customers
Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field
Previous experience in a customer-facing role, preferably in a SaaS-based company or the senior living industry
Proven track record of driving customer engagement, retention, and revenue growth
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients
Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Passion for providing exceptional service and driving positive customer outcomes
Benefits:
Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative work environment
Meaningful work that makes a positive impact on the senior living industry
Additional Information:
This role is Hybrid, with onsite work required 3 days/week. While some companies have gone fully remote, the company sees incredible value in being present with each other as a team.
If you are passionate about making a difference in senior living and healthcare, and thrive in a dynamic, customer-centric environment, this exciting opportunity encourages you to apply. The company offers a collaborative and flexible approach to work, empowering career growth while contributing to the well-being of valued customers. Looking forward to hearing from you!
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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