Troy Miller

Credit unions: Your member experience requires constant attention and vigilance. Make sure that you: - Regularly assess your member journey across all channels. - Define your brand thoroughly for a consistent experience. - Create a journey map to identify all touchpoints. - Conduct monthly trainings to keep everyone aligned. As you map out your customer journey, don't forget your member authentication processes. Are outdated methods like one-time passcodes or knowledge-based questions frustrating your members? If so, IDgo offers a seamless, passwordless solution that not only enhances member experience, but also bolsters fraud protection. #CreditUnions #MemberExperience #Authentication

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Providing the right solutions can create stronger, more engaging connections with the members of your financial institution. Learn more about the Marstone platform to see how we support banks and credit unions in strengthening member engagement.

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Bank customers expect a highly personalized onboarding process. They want to know what their benefits are in a simple and concise way without the unnecessary jargon and paper overload. Rightfully so, they demand a consistent, effortless experience that respects their time and delivers real value at every step. Download our white paper today to discover how banks can optimize the onboarding experience to give customers the personalized, seamless experience they expect: https://okt.to/Lmnx8r #Banking #FinServ #CX #CustomerExperience #FinServCX

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🔍 What #lenders want to focus on: ✅ Winning new business ✅ Serving customers ✅ Underwriting loans 😩 What they're forced to focus on: ❎ Managing multiple payments vendors ❎ Troubleshooting without transparency ❎ Struggling to reconcile siloed or nonexistent #data Learn how Moov can help lenders stay focused by providing them with a comprehensive, flexible #payments solution and single source of truth for their transactional data. 👇

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Kitchen table issues remain front and center for many customers and members at #communitybanks and #creditunions. Offering a checking product that delivers real value to them is the kind of brand reinforcement community FIs can't buy. Delivering not just value in a product but value across customers/members' lives is why BaZing has been boosting primacy, organic growth, and noninterest income to hundreds of community FIs that have joined us. What's more, as banking continues to become more competitive, BaZing helps community FIs differentiate from the competition. #banks #banking #communitybanks #creditunions #checkingproducts #primacy

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Want access to new consumer banking research? Join us on June 20 at 2 PM EST to get new data and insights on how consumer banking behaviors are shifting, what financial tools people are using and what it means for FIs who aren’t keeping up. Register today: https://lnkd.in/gjdTxyHv #banking #creditunions #payments #digitalbanks #research #consumerbanking #financialservices David Albertazzi

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Many #banks and #creditunions use Alchemer Mobile to collect and respond to in-app customer feedback. This helps them drive data-driven product decisions and increase member retention. Learn how Advantis Credit Union uses Alchemer Mobile to increase ROI and improve customer satisfaction, loyalty, and retention. https://lnkd.in/gitbeBgE

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The ground credit unions occupy on the banking battlefield is under attack. With deep pocketed banks squeezing in on one side and fast-moving digital challengers on the other, the time for credit unions to act is now. But how did they get here and what do they have to do to start fighting back? We called on David M. Brear, Ewan Silver, and Benjamin Ensor to give us the answers in this latest episode of 11:FS Explores.

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At a time when delinquencies are rising and lending is slow, being efficient is critical. It's best for the member and their experience, as well as the credit union's resources and ROA. Our CEO, Bonnie Ortiz, was the invited guest on CU Broadcast with Mike Lawson talking about the importance of operational excellence and two new credit union clients O2 is working with, OAS FCU and Strategic FCU, to move them closer to that goal! https://loom.ly/IGG-Z5A #creditunions #projectmanagement #operationaleffectiveness #strategicplanning #operationalefficiency #strategy #operationalexcellence #creditunion #delinquencies #collections

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Get expert insights on the untapped potential of recommendation strategies in financial services, learn why FIs should leverage recommendations effectively, and know how to choose the right strategy for improved customer acquisition and lifetime value. https://lnkd.in/dfa876wn Harry Hanson-Smith Dynamic Yield by Mastercard #financialservices #customerexperience #financialinstitutions #digitalplatforms #digitalbanking

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Fraud attacks are scary, but they don't have to be devastating. With a clear fraud mitigation plan in place, banks, fintechs, and credit unions can effectively stop an attack and prevent similar ones from happening in the future. Learn three stages of fraud mitigation — triage, discovery, and remediation — so you'll be prepared to handle fraudsters when they strike. And remember: it's not a matter of if, but when. 🚨 Read the full guide here: https://lnkd.in/e5v4UdHK #fraudprevention #identityrisk #fintech

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CX Automation is Improving the Bank Branch Experience. Watch a Day in the Life of a Branch to learn how. https://lnkd.in/gSjywY3A

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How do you know a customer is who they say they are? Onboarding practices are constantly changing to settle this problem and banish fraudsters with consistency and reliability. Now, FinCEN is stepping in with new rules that mandate how banks collect SSN data, mandating they collect the full nine digits rather than the last 4. In the ongoing debate of last 4 for convenience vs full 9 for fraud prevention, it’s clear now where FinCEN stands. #onboarding #fraud #ai #artificialintelligence #fraudprevention #machinelearning

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Credit union members are making their priorities clear: 81% say they value innovation when choosing a financial services provider. While credit union members are typically more loyal than bank customers, members of more innovative credit unions report even higher loyalty levels. Embrace innovation to boost member satisfaction and loyalty! #Velera #creditunion #creditunions #digitalbanking

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🚀 Discover how banks and credit unions have nearly eliminated errors and saved time by automating the wire transfer process with Payment Manager. 📖 Read the full story to learn how some of our customers project annual cost savings between $150k to $280k by streamlining their payments strategy: https://lnkd.in/g_ihVs7i #BankingInnovation #Fintech #FinancialServices #WireTransfers #Automation #OperationalExcellence #fedwire

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New TransUnion study finds new vehicle originations are being affected by consumer affordability challenges and tighter lending restraints that will affect your credit union's auto lending going forward! Learn more: https://lnkd.in/eyuiKqHi #creditunions #transunion #autolending #loans #vehicles

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Curious about the differences between credit unions and banks when it comes to CDs? Check out BECU's latest blog post for a breakdown of the key factors to consider.

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Credit unions are co-ops. What does that mean? Credit unions are not banks. But we are financial institutions. When you open an account with a credit union you’re not just a customer—you’re an owner. That means when we profit, you profit. It means you have a say in how we operate, your money stays local, and we are accountable to you.

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