About
Courses by Thomas A.
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Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience31m
Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
By: Thomas Stewart
Articles by Thomas A.
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How do we grow from here? Vitality begins back home
How do we grow from here? Vitality begins back home
By Thomas A. Stewart
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Thirty Years of "Brainpower": Reflections on an Ever-Open Frontier
Thirty Years of "Brainpower": Reflections on an Ever-Open Frontier
By Thomas A. Stewart
Contributions
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What benefits can you gain from involving multiple stakeholders in your strategic thinking?
There's solid data documenting the value of including more stakeholders in the process of developing and executing strategy. See for example the National Center for the Middle Market's excellent report on how the best companies forge their growth strategy https://www.middlemarketcenter.org/middle-market-research-reports-full-research/strategic-planning-for-growth, which shows (among other things) that formal processes to challenge management's assumptions and to gain bottom-up input are strongly associated with faster company growth.
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What is the role of content design in customer journey mapping?
Journey maps track touchpoints, but often ignore key questions about knowledge: What does the customer need to know at each touchpoint to move onto the next? What does the customer in fact know? Where can/should/will the customer go to get that knowledge--from us, from a third party, etc.? And, on the provider side, what does the provider need to know at each stage, and how will that knowledge be packaged up so that it follows the customer on his/her journey? Both customer and company have a knowledge journey that needs to be understood, mapped, executed, and fully integrated into the journey map.
Activity
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My colleagues at AlixPartners have written a very smart piece about the use of AI in the due diligence process, which emphasizes the importance of…
My colleagues at AlixPartners have written a very smart piece about the use of AI in the due diligence process, which emphasizes the importance of…
Shared by Thomas A. Stewart
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How can boards lead with vision and diligence through times of constant disruption, transformation, and scrutiny? This is the question Financial…
How can boards lead with vision and diligence through times of constant disruption, transformation, and scrutiny? This is the question Financial…
Liked by Thomas A. Stewart
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Discover the power of expert-driven #AI for #duediligence in our latest thought piece. My colleagues Hoyoung Pak, Jason McDannold, Yale Kwon, Jeremy…
Discover the power of expert-driven #AI for #duediligence in our latest thought piece. My colleagues Hoyoung Pak, Jason McDannold, Yale Kwon, Jeremy…
Liked by Thomas A. Stewart
Experience & Education
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AlixPartners
View Thomas A.’s full experience
See their title, tenure and more.
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Volunteer Experience
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Member Of The Board Of Advisors
PQ Capital Suite
- Present 2 years 10 months
PQ Suite is an early stage fintech seeking to match middle market businesses with capital providers in a secure, tech-driven platform that seeks to save time, reduce costs, and improve closure rates for both parties in a transaction. The use of tech-enabled, experience-based workflow and guidance will also deliver value to historically underserved business leaders preparing for/seeking financial transactions.
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Publications
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Intellectual Capital: The New Wealth of Organizations
Doubleday (1997)
Bestseller, published in 15 languages
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Middle Market M&A: Handbook for Advisors, Investors, and Business Owners
Wiley
(Forthcoming 2022)
Other authors -
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The Wealth of Knowledge: Intellectual Capital and the 21st Century Organization
Doubleday (2001)
Published in 7 languages
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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
Harper Business (2016)
Projects
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Getting Beyond Green: Envisioning an Industrial Reboot
Knowledge Review on current trends in sustainability for Strategy & Business Magazine
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HBRGREEN.ORG
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Six week web blog sponsored by Goldman Sachs on cutting edge green ideas for business.
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In addition to the books listed, I am the author of chapters in five other books, author of three-score articles and editor’s letters for HBR, over a dozen articles for s+b, and dozens in Fortune, Business 2.0, Inc., the FT, Marketing News and others
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Other creators -
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Middle Market M&A: Handbook for Advisors, Investors, and Business Owners
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The second edition of THE book on private-capital market M&A, to be published by Wiley in the fall of 2022
Other creators -
Languages
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French
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English
Native or bilingual proficiency
Recommendations received
2 people have recommended Thomas A.
Join now to viewMore activity by Thomas A.
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A comprehensive set of intuitive filters makes it quick and easy for jobseekers find relevant vacancies on RBC's careers site. But the bank’s main…
A comprehensive set of intuitive filters makes it quick and easy for jobseekers find relevant vacancies on RBC's careers site. But the bank’s main…
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Relationships have been the best part of the last 24 years.
Relationships have been the best part of the last 24 years.
Liked by Thomas A. Stewart
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Sharing the latest HBR article that I've co-authored with my colleagues at AlixPartners, Yale Kwon, Natsuki Sato, and Erik Siegler: This one…
Sharing the latest HBR article that I've co-authored with my colleagues at AlixPartners, Yale Kwon, Natsuki Sato, and Erik Siegler: This one…
Liked by Thomas A. Stewart
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Lisa Su, CEO of AMD was chosen by a group of her peers to be Chief Executive Group's 2024 CEO of the Year and Ted Bililies, Ph.D. and I got the…
Lisa Su, CEO of AMD was chosen by a group of her peers to be Chief Executive Group's 2024 CEO of the Year and Ted Bililies, Ph.D. and I got the…
Liked by Thomas A. Stewart
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A renowned expert in the consulting world, a lifetime patron of the arts, and a mentor to the future generation of business leaders – these are…
A renowned expert in the consulting world, a lifetime patron of the arts, and a mentor to the future generation of business leaders – these are…
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